Service Desk Manager

2 weeks ago


Sydney, Australia HAYS Full time

Service Desk Manager | MSP experience required

**Your new company**

An exciting new opportunity is available for a Service Desk Manager at a Market Leading Managed Service Provider. This is a permanent position, located in North Sydney and offers a modern onsite working environment and the option to work from home up to 2 days a week.

**Your new role**

This position is accountable for running the 24x7 Client Service and Operations desk, including management of the engineering resources and procedures including ITIL functions such as incidents, problem, Change and quality management. The position will ensure the swift identification and resolution of alerts and events, end user incidents and requests, and ensure the Service Desk Analysts and any escalations including engineering resources work to industry best practice required to support the company’s client base.

**What you'll need to succeed**
- Solid experience in the operational management of networks, infrastructure and cloud services (Level 3)
- Extensive Managed Service Provider (MSP) experience
- Previous experience as Network, infrastructure, or cloud engineer
- Previous experience managing a service desk
- Experience in liaising with clients and vendors
- Proven focus on continual improvement in service delivery, efficiency and client experience
- Effective use of monitoring and ITSM management tools, including continual service improvement

**What you'll get in return**
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and inclusive work culture
- Training and development programs
- Collaborative and team-oriented environment
- Work home up to 2 days a week

**What you need to do now**

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