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License Management Administrator

3 months ago

Sydney, Australia WiseTech Global Full time

At WiseTech Global, our people are aligned in our vision to be the operating system for the global logistics industry. We support our customers by creating technology that allows them to manage the movement of goods origin to destination. We currently provide over products to 17,+ customers globally. Our flagship product, Cargowise centralizes global logistics operations on a single global database.

We take pride in delivering solutions that make a significant difference for our customers and this role will play a large part in that journey. We are seeking a License Management Administrator to join our CargoWise team to help ensure we provide the best possible customer support for our customers. If you thrive on delivering exceptional customer service and have an interest in invoicing and managing customer requests, we would be keen to hear from you.

As a License Management Administrator, you will be required to:

Oversee and manage the incoming customer queries through the workflow task management system Assist with processing license amendments Work collaboratively with many different product teams to resolve queries.

What you will have to be successful in this role:

Minimum 3 years of customer service experience, ideally within the logistics or IT/software Experience in administrative support and help desk environments. Supply chain knowledge with forwarding/customs clearance experience being a plus. Analytical mindset with a drive to get to the deep root cause of a problem Excellent communication skills and attention to detail.