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Customer Service Advisor

1 month ago

Kewdale, Australia Scania Australia Full time

Role Summary

Join a fantastic team, use your excellent customer relationships mgt. Vehicle/transport industry experience preferable. Kewdale based.

Job Responsibilities

What you will do 
Based in Kewdale and as part of the Aftersales Development Team, you will be ensuring the customer’s needs and expectations are met throughout their Scania experience whilst scheduling their service.  
This will be achieved by:

  • Working closely with the Service Team to ensure effective delivery of customer service
  • Delivering exceptional customer communication – external and internal
  • Managing and ensuring accuracy of all documentation
  • Creating work orders, job lines and allocating work to the workshop for planning of activity 
  • The role will be a permanent 9.54am – 6pm Mon –Fri and minimum one Saturday morning per month 8am-12noon

Who you are
Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

  • Previous experience in a similar role in the automotive industry 
  • Ability to think on your feet and show initiative
  • Strong abilities in time management, organisation and administration
  • Effective problem solving, negotiation and influencing skills
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude preferred

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • Hybrid working model –flexible work options available (if applicable)
  • A company that is enjoying record growth and eligibility for an annual company bonus scheme
  • Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
  • Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
  • Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
  • Paid Parental Leave benefits
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

Life at Scania
Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.
You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you. 

Welcome to Scania.

To apply
“Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. 
You need to be an Australian / New Zealand Citizen or permanent resident to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

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