Customer Service Manager

2 months ago


Kewdale, Australia Keep Driving Full time

**Customer Service Manager**

**Keep Driving - Kewdale, WA**

**Permanent - Full Time**

**$70,000 - $80,000 plus Super**

**About Us**:
Keep Driving is a family owned business in Kewdale, operating since 2019. We pride ourselves on our ability to create a seamless customer experience that removes the hassle and stress for customers needing a replacement vehicle. Our staff members are committed to providing a responsive, caring and professional service, doing our best to meet your needs. Keep Driving operate 24/7, 365 days a year, ensuring one of our dedicated team members is always available to speak to.

We are currently looking for a reliable and experienced Customer Service Manager to join our team. The position is permanent, full time based in Kewdale, WA.

**Role and Responsibilities**:

- Manage, lead and oversee our customer service team.
- Manage the daily activities of the team and business to drive financial performance.
- Maximize the team’s service and selling activities by effective management and delegation.
- Formulate and review the policies of the business through assessment of customers and internal feedback from the employees.
- Discuss performance of staff members, sales, new orders, and sale trends during management meetings.
- Plan and prepare work schedules as per orders. Ensure quality of goods is maintained for customer satisfaction.
- Ensuring consistent improvement in business services and performance by resolving internal/external issues
- Managing and motivating staff through evaluating and providing feedback on performances by discussing problems observed
- Assist HR in recruitment and train and mentor team members where necessary.
- Monitor the business services to ensure smooth operations and efficiency of service provided.
- Analyze the customer feedback and implement corrective measures where applicable. Monitoring recorded phone calls, providing guidance to employees to ensure customer satisfaction.
- Co ordinating with various stakeholders to ensure timely dispatching and delivery of goods.
- Ensuring safety and security procedures are implemented and adhered to
- Implements productivity, quality, and customer service standards.

**Skills and Experience**:

- Relevant Australian qualification or overseas equivalent
- 2-3 years of experience in customer service management
- Great attention to detail.
- Strong work ethics
- Proven leadership skills and ability to motivate and grow a team.
- Ability to create, plan, monitor and execute action plans.
- Strong understanding of business goals and management
- Ability to work under pressure.
- Ability to prioritize work to meet deadlines.
- Experience in similar business settings is preferred

**Salary**: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person



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