Participant Services Officer

1 month ago

Maitland, Australia Hunter Recruitment Group Full time
  • Part-time, Hybrid with flexible hours
  • Salary + not-for-profit salary packaging
  • A role with purpose and 'Full of Possible"

Are you passionate about making a difference in the lives of people with disabilities? Join Mai-Wel and empower individuals to achieve their goals
  
About Mai-Wel:
The Mai-Wel Group are committed to connecting people with possibilities. As an award-winning NDIS provider with over 60 years of experience, they offer a supportive and innovative environment to help people with disabilities live, work and thrive.
 
The Role:
We’re looking for a proactive Participant Services Officer to join Mai-Wel’s team. In this role, you’ll be responsible for managing participant information, ensuring compliance with NDIS funding requirements, and providing specialist advice to help participants reach their potential.
 
Key Responsibilities

  • Process and manage participant data with accuracy and efficiency.
  • Resolve participant queries and escalate when needed.
  • Work closely with service teams to meet participant outcomes.
  • Stay up to date with NDIS frameworks and financial policies.
  • Contribute to reporting, decision-making and system improvements.
  • Ability to assist team with leave coverage, as required.

About You
We’re looking for someone who:

  • Has experience working with NDIS funding and frameworks.
  • Is tech-savvy and comfortable using CRM systems and Microsoft Office
  • Thrives in a fast-paced environment and can manage competing demands.
  • Has excellent communication skills and can build positive relationships with internal and external stakeholders.
  • Certificate IV in Business, Administration, or a related field.

 What’s in it for you?

  • Flexibility: Work 15.2 hours across 2-3 days to suit your lifestyle.
    Salary Benefits: Competitive salary with not-for-profit salary sacrifice options that maximise your take home pay.
  • Laptop Provided: Mai-Wel will provide the tools you need to work from the office or home.
  • Hybrid Work: Enjoy a mix of office and remote working arrangements.
  • A Career Full of Possible: Join a dynamic, growing organisation with opportunities for professional development and career progression

How to Apply
If you’re ready to take on a meaningful role with flexible working arrangements and make a positive impact, apply now Submit your resume and cover letter by [Closing Date]. For more information, please contact Kristie Mears
  
Mai-Wel believe in diversity and inclusion. We welcome people from all backgrounds, including Aboriginal and Torres Strait Islander communities, LGBTQIA+ individuals, and people with disabilities.
  

S C R-kristie-mears

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