Participant Services Officer

1 week ago

Maitland, New South Wales, Australia Hunter Recruitment Group Full time

About the Role

We are seeking a proactive Participant Services Officer to join our team. In this role, you will be responsible for managing participant information, ensuring compliance with NDIS funding requirements, and providing specialist advice to help participants reach their potential.

Key Responsibilities

  • Process and manage participant data with accuracy and efficiency.
  • Resolve participant queries and escalate when needed.
  • Work closely with service teams to meet participant outcomes.
  • Stay up to date with NDIS frameworks and financial policies.
  • Contribute to reporting, decision-making and system improvements.
  • Ability to assist team with leave coverage, as required.

About You

  • Has experience working with NDIS funding and frameworks.
  • Is tech-savvy and comfortable using CRM systems and Microsoft Office
  • Thrives in a fast-paced environment and can manage competing demands.
  • Has excellent communication skills and can build positive relationships with internal and external stakeholders.
  • Certificate IV in Business, Administration, or a related field.

What's in it for you?

  • Flexibility: Work 15.2 hours across 2-3 days to suit your lifestyle.
  • Salary Benefits: Competitive salary with not-for-profit salary sacrifice options that maximise your take home pay.
  • Laptop Provided: We will provide the tools you need to work from the office or home.
  • Hybrid Work: Enjoy a mix of office and remote working arrangements.
  • A Career Full of Possible: Join a dynamic, growing organisation with opportunities for professional development and career progression.

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