Desktop Support Analyst

2 months ago

Melbourne, Australia Placing Heads Recruitment Full time
  • New Office space
  • Easy parking
  • Small and welcoming team

The Company

Located in Cheltenham, our client's are a boutique style IT Managed Services Provider and are committed to quality customer care and service to their clients.

Due to considerable growth in the last few months they are now in the market for 2 stand-out  Level 2-3 Desktop Support Technicians to join their warm and welcoming team of professionals.

They currently service the Melbourne, Bayside and Mornington Peninsula area and work from new premises.

The Role

The role offers a great work life balance with hours from 9:00am through to 5:30pm, Monday - Friday.

We are looking for a candidate who will be focused, self-motivated and can demonstrate excellent communication and time management skills. The role can also offer more responsibilities and growth for a candidate who wants to take on more, so your future is in your hands

Your Responsibilities will include:

  • Inhouse, remote and onsite technical support of a diverse client base.
  • Managing / responding to service desk requests/ client incidents 
  • Resolve issues quickly  to thier customer's satisfaction.
  • Troubleshooting tickets to resolution
  • Ticket creation and reporting for all tasks. 
  • Maintain regular written and oral communication with clients and their users 
  • Maintenance and support of server hardware and software
  • Updating change documentation for client networks
  • Ensure that client tickets are being closed and falling within their assigned SLA’s
  • Management of MS Office 365 licensing and related tasks
  • Scheduling of remote and onsite services for clients.
  • Monitoring of client backup and antivirus.
  • Updating internal and client work procedures as needed.
  • Other tasks as directed.
     

Key Criteria

  • Broad network knowledge (Domains, DNS, Wireless, LAN, FTP, VPN).
  • At least 2 years of experience in a dynamic MSP environment and support role would be advantageous, but would look at an entry level GUN
  • Strong computer diagnostic skills.
  • The ability to follow through each job to completion without oversight.
  • Microsoft Desktop Operating Systems and MS Office applications
  • Familiar with macOS and related devices an advantage
  • Microsoft Office 365 Administration – MS Exchange, SharePoint, OneDrive, and Teams
  • Must meet a high level of professional customer service.
  • Have a roadworthy vehicle and a valid driver’s license
  • Excellent communication skills.
  • Complete a police check and working with children check

The potential here is to grow with the business with a future in management responsibilities.

This great opportunity is for someone who is looking to work in an informal and welcoming environment, where they would be valued and respected and will love going to work and at the same time enjoys a work life balance.

Apply today as we look forward to receiving your application.

Placing Heads. Your job IS our Business

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