Senior Desktop Analyst
4 weeks ago
Job Description
- Join our high-performing team
- Work for an HRD Employer of Choice winner for 9 years in a row
- Melbourne based, full-time 6-month position, with the possibility of extension
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company with gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
The role
We are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications.
This role would be suitable for a person who wants to deliver a client focused service experience in a professional and timely manner while maintaining customer relationships and complying with SLAs.
What will I be doing?
- Resolve more complex technical issues escalated by team
- Answer customer problems and queries in an effective and timely manner
- Effectively use the existing escalation process as required
- Regularly update customers on progress during problem resolution
- Contribute to team problem resolution processes and actively share knowledge
- Enhance customer satisfaction through provision of a quality support service
- Adhere to contracted SLA
- Provide meaningful, relevant, timely and accurate updates to call logging system
- Project a positive & professional image when representing Data#3
- Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
- Participate in the overall team strategy
What experience and skills will I need?
- A minimum of 4 years’ experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
- Strong verbal & written communication skills
- Ability to deal with busy, high-pressured situations
- Highly developed customer service skills
- Developed documentation skills for procedure updates and report creation
- Effective time & problem management skills
- Proven ability to work within deadlines with minimum supervision
- Knowledge and working experience of security protocols
- Experience with technologies including:
- Active Directory user/group/administration
- Windows 10/11 build and full management via InTune/AutoPilot and SCCM
- Desktop Application deployment through SSCM and Intune Policies
- Fleet Management (laptops, mobiles, iPads, and desktops)
- MAM / MDM operational management
- Operational experience with Exchange Shell/GUI, OneDrive, InTune/Autopilot, Azure AD and Powershell)
- Hold a Current Australian Department of Defence baseline security clearance or the ability to obtain a clearance.
Azure Virtual Desktop (AVD) experience would be highly regarded.
Reference: KISH112154
Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
-
Senior Desktop Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Data#3 Ltd Full timeJob Title: Senior Desktop AnalystWe are seeking an experienced Senior Desktop Analyst to provide technical support to our customers in relation to maintenance, installation, use, and repair of organisational infrastructure and applications.Key Responsibilities:Resolve complex technical issues escalated by the teamProvide effective and timely support to...
-
Senior Desktop Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Data#3 Ltd Full timeJob OverviewData#3 Ltd is seeking a skilled Senior Desktop Analyst to provide technical support to our customers. The successful candidate will have a strong background in desktop support and be able to troubleshoot complex technical issues.Key ResponsibilitiesResolve complex technical issues escalated by the teamProvide timely and effective support to...
-
Desktop Support Analyst
3 weeks ago
Melbourne, Australia Jewish Care Victoria Full time**Desktop Support Analyst** - **Permanant full time position**: - **Generous not - for - profit Salary Packaging to increase your take home pay!**: - **Flexible working arrangements** **About us** Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria...
-
Desktop Support Analyst
5 months ago
Melbourne, Australia halcyonknights Full time**LOCATION**:Melbourne CBD **WORK TYPE**:Full time, Office Based, 1 year fixed term contract with view to extend or be made permanent **ABOUT THE COMPANY**: My client is a Government agency in the healthcare industry, ensuring that registered health practitioners are suitably trained, qualified and safe to practice. You will be working for a company that...
-
IT Desktop Support Analyst
4 weeks ago
Melbourne, Australia CitiPower and Powercor Full timeAbout the role: The IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email,...
-
IT Desktop Support Analyst
4 weeks ago
Melbourne, Australia CitiPower Powercor Full timeAbout the role: The IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email,...
-
Desktop Support Analyst
5 months ago
Melbourne, Australia SMEC Full timeBe part of an organisation that helps to shape our communities - Environment where collaboration and innovation are encouraged - 12-month fixed term contract About SMEC SMEC provides unique opportunities to work on iconic industry projects with experienced colleagues and leadership teams. We support and empower employees to drive innovation initiatives...
-
Desktop Support Analyst
5 months ago
Melbourne, Australia SMEC Full timeBe part of an organisation that helps to shape our communities - Environment where collaboration and innovation are encouraged - 12-month fixed term contract About SMEC SMEC provides unique opportunities to work on iconic industry projects with experienced colleagues and leadership teams. We support and empower employees to drive innovation initiatives...
-
Desktop Support Analyst
2 months ago
Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time**Job no**: V13878 **Work type**: Ongoing Full Time **Location**: Melbourne **Categories**: Service/Help Desk The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by...
-
Technical Support Analyst
5 months ago
Melbourne, Australia FourQuarters Full timeFull Time | Permanent - SE Suburb Location **Opportunity** A Global retail brand is seeking an experienced Technical Analyst to support their IT function. **About the Role** **This will include**: - Liaising on a daily basis with internal and external stakeholders - Desktop Support - On/Off-boarding of staff - Application Support - Project co-ordination...
-
Desktop Support Analyst
2 months ago
Melbourne, Australia Placing Heads Recruitment Full timeNew Office space Easy parking Small and welcoming team The Company Located in Cheltenham, our client's are a boutique style IT Managed Services Provider and are committed to quality customer care and service to their clients.Due to considerable growth in the last few months they are now in the market for 2 stand-out Level 2-3 Desktop Support Technicians...
-
Desktop Supervisor
1 month ago
Melbourne, Victoria, Australia Burbank Full timeAbout the RoleBurbank has an exciting opportunity for a Desktop Supervisor to join the team in VIC. Reporting to Senior Management, you will coordinate all aspects of minor property repair from initial trade allocation and scheduling to invoicing, whilst providing clients regular updates. This is to ensure that all clients and customers have a positive...
-
Senior Data Analyst
2 months ago
Melbourne, Australia Profusion Group Full timeHybrid WFH/CBD ( Mon & Fri WFH) Work with some of Australia's best Data Technology experts Stable Min 12+ month contract with expected extensions or perm opportunity Company Overview Profusion is working with a well renowned, market leading, finance client who is looking for an experienced Senior Data Analyst with solid Power BI, DAX,...
-
Asd 4, 5, 6 & El1 Desktop Technicians
5 months ago
Melbourne, Australia Australian Signals Directorate (ASD) Full timeTotal Salary Package: $77,787 - $133,322.80 ( plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC **The Role** The Australian Signals Directorate is seeking multiple Desktop Technicians with strong integrity and the ability to utilize their skills and experience, in the Technology Services Branch to support ASD’s infrastructure and...
-
Desktop Support Analyst
5 months ago
Melbourne, Australia Placing Heads Full time**_The Company_** Our cllient's are a boutique style IT Managed Services Provider and are committed to quality customer care and service to their clients. Due to considerable growth in the last few months they are now in the market for a stand-out IT Technician to join their warm and welcoming team of professionals. They currently service the Melbourne,...
-
Helpdesk / Desktop Support (Level 1 and Level 2)
5 months ago
Melbourne, Australia PRA Full timeA Helpdesk / Desktop Support Analyst is required to join a large NFP organization based 10 mins East of Melbourne CBD. You will join the IT team and will be responsible for managing customer requests, including incidents and requests. Multiple opportunities, based on site from Richmond or Werribee. (6 roles available) You must have: - Exceptional...
-
Analyst, Dealing Room Support
5 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Region**: VIC- Melbourne inner - **Exciting opportunity in fast-paced, front office environment**: - **Focused on providing front line VIP support to our Markets staff in Sydney and Brisbane**: - **Permanent full-time role in Melbourne CBD** **A career that gives you more** It’s more than a career at NAB. It’s...
-
Senior Business Analyst
1 month ago
Melbourne, Victoria, Australia HiTech Group Full timeSenior Business Analyst OpportunityWe are seeking a highly skilled Senior Business Analyst to join our team at HiTech Group. As a Senior Business Analyst, you will play a key role in delivering enterprise solutions in complex environments.Key Responsibilities:Maintain subject matter expertise across NDIA/OCIO projects and legacy systems.Draft business...
-
Desktop Support Analyst
2 months ago
Melbourne, Australia Iress Full timeDesktop Support Analyst - 6 Month FTC **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next...
-
IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Emmbr Full timeAbout the RoleWe are seeking a skilled Desktop Support Analyst to join our team at Emmbr, a healthcare organisation making a genuine difference. As a Desktop Support Analyst, you will be responsible for providing excellent customer support and technical assistance to our organisation.Key Responsibilities:Providing Level 1 customer service to users both over...