Desktop Support Analyst

7 months ago


Melbourne, Australia halcyonknights Full time

**LOCATION**:Melbourne CBD

**WORK TYPE**:Full time, Office Based, 1 year fixed term contract with view to extend or be made permanent

**ABOUT THE COMPANY**:
My client is a Government agency in the healthcare industry, ensuring that registered health practitioners are suitably trained, qualified and safe to practice. You will be working for a company that has a lovely culture and within a close-knitted team. There will be lots of learning and career progression opportunities. Their office is based in Melbourne CBD.

**YOUR NEW ROLE**:
As a Desktop Support Analyst, you will provide excellent customer service and be responsible for the 2nd level of IT support for the company. You will be the escalation point for their Service Desk Analyst and take on the BAU responsibilities and coordination. Your responsibilities include:

- Incident coordination and Problem management
- Service fulfillment and frontline services (manage and finalise all service desk requests within SLAs and provide on-the-ground assistance)
- Fleet services (maintaining fleet management and licensing)
- Coaching, training and mentoring junior staff

**WHAT YOU NEED TO SUCCEED**:
To be successful in this role, you will have the following skills/experiences:

- Incident and Problem Management
- SCCM and ticketing system (preferably Cherwell)
- Azure cloud experience, including O365 and MS Teams
- Fleet/Asset and Licences Management
- ITIL certification is highly desirable, SalesForce knowledge is an advantage
- Having worked in a Team Lead role, training other junior team members

**SALARY AND BENEFITS**:
**WHAT YOU NEED TO DO**:



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