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Billing Customer Service Officer

1 month ago

Ballarat, Australia Flexhive Full time

Job Title: Billing Customer Service Officer

Position Details:

  • Employment Type: Full-time
  • Division / Department: Corporate Services / Financial Transactional Services
  • Reports To: Team Leader Billing Customer Service
  • Pay: $40/hour
  • Hours: Full time
  • Contract: 6 months with possibility of extension
  • Location: Ballarat

Role Purpose: Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations.

Ambulance Victoria Vision: Providing outstanding emergency healthcare, every time.

Patient Care Commitment: We save and improve lives by providing outstanding care for our patients. Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do: We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time.

Ambulance Vic Values:

  • Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
  • Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
  • Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
  • Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships.
  • Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.

Key Accountabilities:

Operational Performance:

  • Review PCR data for completeness and accuracy of billing outcomes.
  • Identify inconsistencies or deficiencies in PCR data and raise them for review.
  • Provide customer service responses to internal and external billing queries.
  • Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
  • Conduct User Acceptance Testing (UAT) to support system upgrades.
  • Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.

Quality and Patient Experience:

  • Maintain accurate customer account records and knowledge of billing guidelines.
  • Ensure billing processing tasks adhere to defined processes for compliance.
  • Provide feedback and recommend improvements to enhance billing processes and systems.

Community/Stakeholder Engagement:

  • Develop constructive working relationships within the team and with key stakeholders.
  • Provide quality customer service to internal and external stakeholders.

Health Safety and Wellbeing:

  • Promote health, wellbeing, and safety culture.
  • Model ethical and positive behaviors consistent with values.

People Leadership:

  • Assist with training new and existing team members.
  • Contribute to a collaborative, high-performing team.

Key Selection Criteria:

  • Experience in financial data entry, billing, or accounts receivable is desirable however not essential
  • Proficiency in Microsoft Office, Excel, and Word.
  • Certificate in Business/Finance or equivalent (desirable).
  • Proficient data entry and billing assessment skills.
  • High accuracy, attention to detail, and quality control.
  • Must be triple vaxxed

If you're interested, please apply now and don't miss out on this great opportunity to join a friendly team

Reference number: BBBH237267
Profession:Administration & Office SupportData Entry & Word Processing

Administration & Office SupportCustomer Service

Administration & Office SupportRecords Management & Document Control

Company: Hudson Australia
Date posted: 11th Apr, 2024

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