Billing Customer Service Officer

2 weeks ago

Ballarat, Victoria, Australia Flexhive Full time

Job Title: Billing Customer Service Officer

Position Details:

  • Employment Type: Full-time
  • Division / Department: Corporate Services / Financial Transactional Services
  • Reports To: Team Leader Billing Customer Service
  • Pay: $40/hour
  • Hours: Full time
  • Contract: 6 months with possibility of extension
  • Location: Ballarat

Role Purpose: Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations.

Ambulance Victoria Vision: Providing outstanding emergency healthcare, every time.

Patient Care Commitment: We save and improve lives by providing outstanding care for our patients. Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do: We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time.

Ambulance Vic Values:

  • Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
  • Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
  • Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
  • Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships.
  • Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.

Key Accountabilities:

Operational Performance:

  • Review PCR data for completeness and accuracy of billing outcomes.
  • Identify inconsistencies or deficiencies in PCR data and raise them for review.
  • Provide customer service responses to internal and external billing queries.
  • Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
  • Conduct User Acceptance Testing (UAT) to support system upgrades.
  • Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.

Quality and Patient Experience:

  • Maintain accurate customer account records and knowledge of billing guidelines.
  • Ensure billing processing tasks adhere to defined processes for compliance.
  • Provide feedback and recommend improvements to enhance billing processes and systems.

Community/Stakeholder Engagement:

  • Develop constructive working relationships within the team and with key stakeholders.
  • Provide quality customer service to internal and external stakeholders.

Health Safety and Wellbeing:

  • Promote health, wellbeing, and safety culture.
  • Model ethical and positive behaviors consistent with values.

People Leadership:

  • Assist with training new and existing team members.
  • Contribute to a collaborative, high-performing team.

Key Selection Criteria:

  • Experience in financial data entry, billing, or accounts receivable is desirable however not essential
  • Proficiency in Microsoft Office, Excel, and Word.
  • Certificate in Business/Finance or equivalent (desirable).
  • Proficient data entry and billing assessment skills.
  • High accuracy, attention to detail, and quality control.
  • Must be triple vaxxed

If you're interested, please apply now and don't miss out on this great opportunity to join a friendly team

Reference number: BBBH237267
Profession:Administration & Office SupportData Entry & Word Processing

Administration & Office SupportCustomer Service

Administration & Office SupportRecords Management & Document Control

Company: Hudson Australia
Date posted: 11th Apr, 2024

  • Ar Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia Ambulance Victoria Full time

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision...

  • Ar Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia Ambulance Victoria Full time

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to...

  • Customer Experience Officer

    2 weeks ago

    Ballarat, Victoria, Australia Service Victoria Full time

    If you're all about awesome customer service and want to work with a great bunch of people, then let's talk...Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...

  • Customer Experience Officer

    2 weeks ago

    Ballarat, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Ar Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia Ambulance Victoria Full time

    Location: Western Region | BallaratJob type: Part timeOrganisation: Ambulance VictoriaSalary: Salary not specifiedOccupation: FinanceReference: AV/1720817At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of...

  • Customer Experience Officer

    2 weeks ago

    Ballarat, Victoria, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs.About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria.The CxO team...

  • Customer Experience Officer

    1 week ago

    Ballarat, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia Chandler Macleod Full time

    Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria.These locations include:Ballarat, Ararat, Colac, Hamilton,Horsham, Portland and WarnamboolThe role is responsible for resolution of Registration & Licensing (R&L) customer enquiries...

  • Customer Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia gforce employment + recruitment Full time

    About the RoleWe currently have multiple Customer Service Officer opportunities working in the state-of-the-art Ballarat GovHub. In these roles, you will be chatting with customers to ensure they feel heard, and actions are being taken. You will be a quick thinker and thrive on problem solving.Sounds interesting, keep readingas a Customer Service Officer,...

  • Customer Service Officers

    1 week ago

    Ballarat, Victoria, Australia Davidson Group Services Full time

    We are currently looking for multiple experienced Customer Service Officers to join this well recognised Victorian Government department, based on-site in their brand new Ballarat office.Working as part of a collaborative team your existing skills and exceptional attention to detail will be well utilised as you work towards completing the following tasks;...

  • Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia gforce employment + recruitment Full time

    Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing Officer you will work for our client, a well-renowned organisation. You will need to be flexible to work between 3-5 days a week between the hours of 8.30am and 4.30pm Monday FridaySounds interesting? APPLY TODAYWhat's in it for you?Great hourly rate $30+ Per...

  • Customer Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia HOBAN Recruitment Full time

    Customer service opportunity not to be missed Join a supportive and collaborative team environment with ongoing up-skilling and development.We are currently seeking experienced Customer Service professionals for opportunities for our client in Ballarat.Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing Officer...

  • Customer Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia Uniting Vic Full time

    Job no: 511697Work type: Maximum Term Part TimeLocation: BallaratCategories: Child, Youth and Families Residential Services- Leading Community Services Organisation:- Salary packaging and competitive sector remuneration:Full-time, Maximum term position (6 Months):- Based in WendoureeAbout the opportunityThe Customer Service Officer (CSO) is a central point...

  • Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia Boost recruitment Full time

    Job purpose: Manage the first level of inbound contact with the customer and deliver the first level of response to customer requests, issues and bookings Attend to enquiries, provide information, and request follow ups to ensure customer expectations are met Undertake general administrative tasks including the maintenance of customer database and customer...

  • Customer Service Trainee

    2 weeks ago

    Ballarat, Victoria, Australia Central Highlands Water Full time

    Customer Service TraineeTeam, unit Customer ServicesDivision Customer and Business ServicesWork location Learmonth Road, BallaratEmployment type Full-Time Fixed-Term (-years)Position reports to Team Leader Customer ServicesDirect reports NilOur ValuesOur vision: _Fostering sustainable living, thriving communities and a healthy environment. _Our purpose: _We...

  • Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia HOBAN Recruitment Full time

    Join our team in Ballarat and embark on a journey of growth and fulfillment Are you a high-level Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you What You'll Do:Uphold our clients' policies, ensuring satisfaction both over the counter and on the road.Test and assess learner drivers on...

  • Customer Service

    1 week ago

    Ballarat, Victoria, Australia Adecco Full time

    Customer Service/Licence Testing officers for ASAP start Ballarat/Wendouree Full Training ProvidedOur client is seeking experienced customer service individuals to work in the Ballarat/Wendouree and surrounding suburbs. Positions are now available for passionate customer service professionals to join their team in the capacity of customer service and Licence...

  • Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia TR3 Recruitment Full time

    Are you a customer service superstar looking for a flexible opportunity with one of Australia's largest banks?YOU | Bring your experience and passion for customer service excellence to this great opportunity to work in a customer focussed, retail banking environment. Your positive attitude, ability to liaise confidently with customers and ability to build...

  • Customer Service Officer

    1 week ago

    Ballarat, Victoria, Australia City of Ballarat Full time

    Various roles available - fixed term (parental leave) and ongoing full time & part time roles*:Band 5 Salary between $69,531.80 to $79,372.80 per annum plus statutory superannuation*:- Exciting opportunity to work in an established operating team in the City of BallaratThe RoleThe role focuses on providing our customers with an efficient, friendly,...

  • Process Improvement and Training Officer

    1 week ago

    Ballarat, Victoria, Australia Service Victoria Full time

    The OpportunityAs we grow and become a more 'everyday' part of Victorian lives, we're adding new services and upgrading existing ones. We're looking at the potential of digital licenses, online proof of identity, accounts and payments. And these services have to be simple and fast through our mobile app.You'll also get the chance to work on continuously...