Level 3 Support

1 month ago


Perth, Australia Professional Search Group Full time

Job Description

The Company

We are currently working with a national organization that are awarded as one of the leaders in premium Information Communication Technology support within the private sector.

Our client are looking for a friendly, ambitious person to join their team in Perth WA, providing excellent technical guidance and support to their clients and to be a renowned member of the business.

This role will flex into a hybrid position after completing your probationary period. 

About the role

  • Escalation Handling: Manage crucial business issues, query, raising problem to relevant colleagues 

  • Advanced Troubleshooting: Investigating and diagnosing intricate technical problems using advanced tools and methodologies. 

  • Root Cause Analysis: Conducting thorough RCA to identify the underlying cause of recurring or critical issues.

  • Performance Tuning and Optimization: Optimizing system performance by fine-tuning configurations, analyzing resource usage.

  • Design and Implementation of Solutions: Developing and implementing solutions to address complex technical issues. 

Your Skills:

  • 2-3 years experience working for an MSP at a level 3 standard.
  • Ambitious and keen to work with similarly minded people.
  • Happy to travel north of the river.

Apply Today

To be considered for this role, submit your CV today by clicking the ‘Apply’ button or send your CV directly to Kieran.davies@psgaus.com.au

Please note that due to the high volume of applicants, only those selected for shortlisting will be contacted. 



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