Level 2 Support

4 weeks ago


East Perth, Australia Professional Search Group Full time

Job Description

The client:

Our client, a prominent player in the IT sector with locations across Australia, is seeking a skilled and experienced Level 2 - Service Desk Engineer to join their team. This is an exciting opportunity to showcase your technical expertise and provide IT support to a number of high profile organsations.

Our client is looking to grow your skills and experience and is looking for someone who wants to progress into a Level 3 position with 12 to 18 months. To achieve this they are offer on the job training and mentorship, online vendor training courses and the chance to certify with organisations like Microsoft and Cisco.

The role:

As a Level 2 - Service Desk Engineer, you will be a key player in ensuring the smooth functioning of the IT help desk and delivering efficient technical support to end-users. Your responsibilities will include, but are not limited to:

  1. Responding to escalated technical issues from Level 1 support and resolving them promptly to minimize downtime and disruptions.
  2. Providing hands-on support for hardware and software issues, including desktops, laptops, printers, and peripherals.
  3. Troubleshooting network-related problems and assisting with network configurations.
  4. Assisting in the setup, installation, and maintenance of IT equipment and systems.
  5. Collaborating with cross-functional teams to identify and address underlying technical challenges.
  6. Documenting all support activities, solutions, and best practices for knowledge sharing.
  7. Ensuring adherence to company policies and information security protocols.
  8. You must be a citizen or have permanent residency and hold a valid WA Driving licence.

Your skills and experience:

 To excel in this role, you should possess the following qualifications and skills:

  1. Proven experience as a Level 2 - Service Desk Engineer or a similar technical support role within the IT industry.
  2. Deep knowledge of IT systems, hardware, software, and network components.
  3. Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
  4. Experience using ticketing systems and remote support tools.
  5. Excellent communication and interpersonal skills, with a customer-centric approach.
  6. Exceptional problem-solving abilities and a proactive attitude.
  7. Relevant certifications such as CompTIA A+, Microsoft Certified Professional, etc., will be advantageous
  8. You must hold permanent residency or citizenship and hold a WA driving licence.

Your Technical skills:

  • Endpoint Management – Intune, NAble
  • Office 365 / Azure AD 
  • ConnectWise (or equivalent) 
  • Server Management inc. Active Directory User / Groups / DNS Management
  • VMware / Hyper-V experience
  • Veeam, Datto backup experience
  • Voice / IP Telephony / Broadsoft experience
  • Networking / Firewall experience Cisco, Meraki, Fortigate (desirable)
  • Cloud - Amazon AWS / Microsoft Azure (desirable)

Apply today:

To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to gary.robertson@psgaus.com.au



  • Perth, Australia Professional Search Group Full time

    Job Description Job Type: Full-time, Hybrid (3 days in-office, 2 days remote) About Us: Our client are a dynamic and innovative tech company committed to providing exceptional IT support and solutions to their clients. The team is passionate about technology and dedicated to delivering top-notch service. We are looking for a motivated and skilled Level...


  • Perth, Australia EllisKing Full time

    **The company**:With its commitment to the safety of its people and the environment, this global mining company has continued to deliver superior returns to its stakeholders through a culture of productivity, innovation, acquisition and investments in exploration, thus retaining its position as a world leader in the mining industry. **The role**:The Help...


  • Perth, Australia EllisKing Full time

    **The company**: Our client, a World leader in the mining industry, is committed to the technological development of their operations. Over the years they have maintained a successful and sustainable growth strategy aimed at the diversification, acquisition and improvement of their assets. They offer their employees a rich career path with the opportunity...

  • Level 1-2 Helpdesk

    4 weeks ago


    Perth, Australia PRA Full time

    Join Our Team as an Level 1-2 IT Helpdesk Technician! Are you a tech-savvy problem solver with a passion for providing top-notch IT support? We're looking for you! **Requirements**: - Strong Communication Skills ✨ - Thrives Under Pressure - Ticket-Taking Pro - Office O365 Wizard - ‍ -️ As our IT Helpdesk Technician, you'll be the hero our team...


  • Perth, Australia Emanate Technology Full time

    Level 2 IT Support Engineer/Service Desk Engineer The Client:My client a leading Australian MSP (Managed Services Provider) that specialises in providing IT services to the medical industry, is currentlylooking for additional Level 2 IT Supoprt/Service Desk Engineers to join their team of specialists. This role will be working remotely so looking for...

  • Registered Nurse

    4 weeks ago


    Perth, Australia HealthcareLink Support Full time

    Are you an experienced RN with Anaesthetic & PACU experience, excellent interpersonal and customer service skills, and a passion for delivering high-quality patient care?We are currently expanding our team and are looking for RNs who want to join our collaborative Anaesthetic & PACU team on a full-time basis.As an experienced RN in Anaesthetics/PACU, your...

  • Level 3 Support

    3 weeks ago


    Perth, Australia Professional Search Group Full time

    Job Description The Company We are currently working with a national organization that are awarded as one of the leaders in premium Information Communication Technology support within the private sector. Our client are looking for a friendly, ambitious person to join their team in Perth WA, providing excellent technical guidance and support to their...


  • Perth, Australia Digital Resources Australia Full time

    **IT Service Desk Officer (Level 1/2)*** Multiple Residential Full Time Positions **About the Role** We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and contribute a positive and adaptable attitude to our multi-functional Information Technology **(IT)** team. Reporting to the Service Desk...

  • Level One IT Support

    1 month ago


    Perth, Australia Michael Page Full time

    About Our Client A local organisation that typically oversees a specific geographic area within a city or region, managing public services. They work on improving community services and residents' quality of life. Additionally, our client foster a sense of contribution to the community by ensuring that the technology supporting essential services operates...


  • South Perth, Australia Navigate Support Coordination Full time

    Navigate Support Coordination is currently seeking experienced and motivated Support Coordinator, Psychosocial Recovery Coach and Specialised Support Coordintor to join our Disability Services team. This role assists NDIS participants to understand their plans, exercise choice and control over their preferred service providers. You will work creatively and...

  • Production Specialist

    4 weeks ago


    Perth, Australia Unite Resourcing Full time

    Offshore - Contract based position - renewed annually - Family friendly 2:2 Roster - 12hr days - Join an international oil & gas company with excellent company culture Our client is a global energy producer with the goal of creating value by acquiring, exploring, advancing, and optimising resources in North America, Europe, and Australia. They place their...


  • Perth, Australia NES FIRCROFT Full time

    NES Fircroft are looking for 2 x experienced FIFO Site Administration Assistants to work with one of our major Oil & Gas Operator clients. **Location**:Flying from Perth to Barrow Island **Roster**:2 weeks on 2 weeks off **Hours**:11 hour days **Pay rate**:Negotiable **Contract length**: 12 months from start date **Start date**: ASAP *** - Onboarding...


  • Perth, Australia Pearl Recruitment Group Full time

    Pearl Recruitment currently have the below, high-level administration roles for our clients who are market leading companies with unlimited growth and development opportunities. **Project Administrator** - Location: _Guildford - Pay Rate: _$65,000 - $75,000 + Super - Duration: _Ongoing (Casual to Perm) - Hours: _Mon - Fri 8hrs - Requirements: _previous...


  • East Perth, Australia Western Australian Cricket Association (WACA) Full time

    **About the role** WA Cricket has some fantastic casual opportunities for Competitions Administration Support roles to work within a dynamic Community Cricket team at one of WA’s leading sporting organisations! The role will require you to administer and support WA Community Cricket competitions to optimise the cricket experience for participants. **Key...


  • Hampton East, Australia Arcare Aged Care Full time

    **Recruitment Coordinator - 2 positions available - 1 Victoria - 1 Queensland** The Recruitment Co-Ordinator drives all end-to-end recruitment for Core Roles at Arcare within their portfolio, ensuring a best practice process to attract quality talent to Arcare. This role will work closely with Operations to ensure Residence recruitment needs are met based...

  • Dietitian - Grade 2

    6 hours ago


    Ringwood East, Australia Eastern Health Full time

    Part Time (0.55EFT), including alternate weekend shifts Fixed term until June 2025 Based at Maroondah Hospital, with travel to other sites as required Opportunity for a skilled dietitian to join a friendly, dynamic and supportive dietetic department Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range...

  • Support Analyst

    4 weeks ago


    Hawthorn East, Australia Coles Group Full time

    **_Be part of something bigger _** - We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact._ **About the role**: **What...


  • Perth, Australia Insite Recruitment Full time

    **About Insite Recruitment** Whatever your specialty or sector, you can count on our years of expertise to consistently continue to deliver the best jobs for you, as we value you as an integral part of Insite Recruitment. **Role Details** We are currently looking for an experienced Scaffolders to join our client for some work next week. Please see below...

  • 2 Day Nanny Educator

    1 month ago


    Perth, Australia Australia's Leading Home Care Agency Full time

    2 days per week with children aged 4 years & 18 months Rate: $30.30-$32.33 per hour + Super/Insurance (employed by agency) + WorkCover Monday: 7:45 am - 6:00 pm Tuesday: 7:45 am - 6:00 pm This family would like: A lovely family is looking for an educator to assist with the care of their 2 daughters. Mum is a delightful person and is recovering from a...

  • 2 Day Nanny Educator

    4 weeks ago


    Perth, Australia Australia's Leading Home Care Agency Full time

    2 days per week with children aged 4 years & 17 months Rate: $30.30-$32.33 per hour + Super/Insurance (employed by agency) + WorkCover Monday: 7:45 am - 6:00 pm Tuesday: 7:45 am - 6:00 pm This family would like: A lovely family is looking for an educator to assist with the care of their 2 daughters. Mum is a delightful person and is recovering from a...