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Case Manager

1 month ago

Melbourne, Australia Michael Page Full time
  • Collaborative team-environment

About Our Client

A global and leading logistics organisation based in St Kilda Road, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.

Job Description

  • Deliver a high-quality end to end relocation experience to your relocating ADFADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
  • Expectation Management ensuring Members and their families understand service scope and the relocation life cycle.
  • Build and maintain strong relationships with internal stakeholders (Procurement Teams and Removal Services Team)
  • Be a Safety Leader that identifies and corrects conditions that affect employee safety.
  • Support the case management team with reporting, on base presentations and ad hochoc projects.
  • Identify opportunities and contribute to process improvement and business design.
  • Support leaders with New Starter onboardingonboarding and buddying
  • buddyingLive, and be an advocate for the organisations values

Skills & Experience

  • 9 - 12 Months Case Management Associate (CM-A) experience is strongly preferred but not essential, this includes time in a casual role.
  • Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
  • Experience with case management would be advantageous.
  • Experience in Global Mobility, Assignment Management, managed services, Insurance or Travel would be advantageous.
  • Experience managing conflicting priorities and K KPI'seffectively
  • Ability to become proficient in A ADFRelocation Policy.
  • Ability to become accredited to the company's transitions in-house case management training programme

The Successful Applicant

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders. The working environment a collaborative one where team spirit and open, honest communication is encouraged.

What's on Offer

You will have the opportunity to join a prestigious organisation and enhance your skills. You will benefit from succession plans, customised online learning and development programs.

  • Thrive in a supportive and collaborative workplace culture.
  • There are ample opportunities for career advancement and personal development.
  • Staff members receive local discounts on services and enjoy exclusive perks.