Onboarding Support Officer

4 weeks ago


Sydney, Australia NSW Government -icare Full time

**Kent St**

icare is seeking an Onboarding Support Officer to ensure a person centred and quality onboarding service is provided to meet CTP Care clients’ needs
- Two Fixed Term 12-month Contracts available with a 35 hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $79,032

***About the Role**

In this role you will be a point of contact for the licensed CTP Insurer and CTP Care clients during their onboarding into CTP Care.

You will be required to identify and make sense of complex injury and claim information, have clear conversations about these, and make recommendations regarding clients’ entitlements to the scheme and priorities for service need.

The Onboarding Support Officer will also identify service priorities through an understanding of how the long-term effects of injury can impact daily living.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Onboarding Support Officer**

you will be:

- Proactively manage a portfolio of onboarding clients using a person-centred approach to identify immediate/ ongoing needs and risk factors of poor health outcomes and priorities for follow up.
- Liaise and collaborate with the client, CTP Insurer and external service providers to gather and verify relevant information to form a view about entitlements and priorities for intervention.
- Proactively identify key information and follow up any queries with the CTP Insurer in partnership with the Insurer Engagement lead and other stakeholders.
- Work to address complaints in accordance with regulatory requirements if and when they arise.
- Communicating (written/ verbal) regulatory requirements / expectations that adheres to regulatory framework timeframes.
- Maintain accurate records in the case management system for the team/ business unit in accordance with records management policies and procedures.

**Skills & Experience**
- Relevant tertiary qualifications in a health or disability discipline and/or previous experience in a person injury insurance setting.
- A sound understanding of the needs and perspectives of people with chronic injury within a legislated environment.
- Critical reasoning skills to ensure a high degree of integrity in recommendations made.
- Excellent communication skills - ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders.
- Ability to set clear expectations and engage in difficult conversations with clients and stakeholders in a clear and empathetic manner.
- Capability to work in a dynamic environment
- Pre-Employment Checks

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.


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