Onboarding Specialist

6 months ago


Sydney, Australia Give A Grad A Go Full time

Salary between $60k - $70k + super (depending on experience)
- Lots of social events plus an annual offsite.
- $5,000 in additional tax benefits with salary packaging

**Company Profile - Not for profit**
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.

**Job description
- Onboarding Specialist**
As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support. Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.

**Job Responsibilities -Onboarding Specialist**
As a Customer Success Specialist, you will be responsible for but not limited to:

- Create meaningful and strong relationships with customers.
- Onboard customers with platform knowledge and navigation.
- Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
- Ensure all customers have a warm, genuine, and seamless experience.
- Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
- Continuously track and report on trends.

**Job Requirements
- Onboarding Specialist**
- Educated with a bachelor’s degree.
- Experience working in a customer focused role.
- Experience in a customer success role is highly desirable
- You are enthusiastic about live events and social change
- Very proactive
- Great problem-solving skills are highly desirable.
- Passion for delivering an excellent customer experience.
- Excellent written and verbal communication
- Experience working in a fast-paced environment.
- Willingness to learn
- Any experience with HubSpot is desirable but not essential.

**Benefits
- Onboarding Specialist**
- Salary between $60k - $70k + super (depending on experience)
- $5,000 in additional tax benefits with salary packaging
- Supportive company with an awesome office environment
- Well structured onboarding and training programs
- Hands on training and support
- Lots of social events plus an annual offsite.
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
- INDAUS_


  • Onboarding Specialist

    1 month ago


    Sydney, Australia ACS Foundation Full time

    The Cloud Onboarding Specialist is responsible for supporting customers in the onboarding and implementation of third-party software solutions. This role involves ensuring that customers experience a smooth and efficient onboarding process, tailored to their specific needs. The Specialist will act as a trusted advisor and technical resource for customers,...

  • Onboarding Specialist

    4 months ago


    Sydney, Australia Klaviyo Full time

    Onboarding Specialists at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations when getting them up-and-running with Klaviyo. We are looking for an Onboarding Specialist for our Sydney Office who is passionate about providing the best...


  • Sydney, New South Wales, Australia Workpac Full time

    Job Overview:Rio Tinto, a leading iron ore mining company, is seeking an experienced Operational Onboarding Specialist to join their team in Central Park. This role offers a fantastic opportunity to showcase strong organizational and people skills in a dynamic onboarding environment.About the Role:The successful candidate will be responsible for...


  • Sydney, New South Wales, Australia TMGM Full time

    About the RoleWe are seeking a highly skilled Corporate Onboarding Specialist to join our team at TMGM. This is an exciting opportunity for a motivated individual to play a vital role in conducting Know Your Customer (KYC) activities and ensuring seamless onboarding for corporate and institutional clients.

  • Onboarding Specialist

    3 months ago


    Sydney, Australia Fresha Full time

    **About **Fresha** Fresha is the leading marketplace platform for beauty & wellness** trusted by millions of consumers** and **businesses worldwide**. Fresha is used by** 110,000+ businesses **and** 450,000+ stylists **and **professionals worldwide**, processing over **1 billion appointments to date**. The company is headquartered in **London, United...

  • Onboarding Specialist

    7 months ago


    Sydney, Australia Worldline Full time

    **The Opportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products of...

  • Onboarding Specialist

    6 months ago


    Sydney, Australia Worldline Full time

    **The O**pportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products...


  • Sydney, Australia WiseTech Global Full time

    **About WiseTech**: WiseTech is a world-leading developer and provider of software solutions to the global logistics industry. Our team of more than 3,300 people across 37 countries is united in our mission to transform the world of logistics one innovation at a time. Our software products are relied upon by the top 25 freight-forwarding companies globally...


  • Sydney, New South Wales, Australia Recruit Personnel Full time

    At Recruit Personnel, we are seeking a highly organized and skilled Senior Onboarding Specialist to join our team. This is an exciting opportunity for a motivated individual to work in a fast-paced environment and contribute to the success of our clients.The ideal candidate will have previous experience in using on-boarding platforms such as Glencore (GWOS),...


  • Sydney, Australia Klaviyo Full time

    Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations when getting them up-and-running with Klaviyo. We are looking for an Onboarding Specialist for our Sydney Office who is passionate about providing the best...


  • Sydney, New South Wales, Australia Australian Government Department of Defence Full time

    About the RoleWe are seeking an experienced Strategic Logistics Onboarding Specialist to join our team at the Australian Government Department of Defence.Job SummaryThe successful candidate will be responsible for planning and delivering onboarding projects, engaging with stakeholders to determine onboarding requirements, and coordinating the execution of...


  • Sydney, Australia TMGM Full time

    **About The Company**: TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a...


  • Sydney Central Business District, Australia HAYS Full time

    Client Onboarding Specialist covering Wealth Management for a global bank based in Sydney **Your new company** This company is a prestigious global bank that specialises in Investment Banking and Wealth Management. The role is within the Wealth Management business, which services individuals, families and institutions investing in both domestic and...

  • Onboarding Specialist

    4 weeks ago


    Sydney, Australia AutogenAI Full time

    **Join AutogenAI - Revolutionising Bid and Proposal Writing with generative AI** AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to...


  • Sydney, New South Wales, Australia PayEngine Full time

    About PayEngineWe are a VC-funded organization, Platform Factory Inc., that offers an embedded, full-service, financial transaction technology. Our vertically focused SaaS Partners leverage our APIs, webhooks, and proprietary widget technology to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we understand...


  • Sydney, Australia UBS Full time

    Australia - Operations - Group Functions **Job Reference #** - 294278BR **City** - Sydney **Job Type** - Full Time **Your role** - Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? - In Wealth Management we are the experts in how the firm operates. Our vision is to always...


  • Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking a skilled Financial Markets Onboarding Specialist to join our team at Macquarie. This is an exciting opportunity for a talented individual to partner with our Futures Sales and Execution teams in supporting all facets of the sales process, including client onboarding, annual credit reviews, risk management processes, ad-hoc...


  • Sydney, Australia PayEngine Full time

    About PayEnginePowered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology. Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers. As a player in the FinTech payments space, we...

  • Onboarding Specialist

    6 months ago


    Sydney, Australia CMC Markets Full time

    CMC are hiring! We have a permanent opportunity for a Bilingual Client Services Associate (Mandarin & English) to join our Onboarding team, based in our Chatswood, Sydney office. Please note that we operate onsite working and would need someone to come into our Chatswood office 5 days per week. CMC Markets is a global leader in CFD trading and share...


  • Sydney, New South Wales, Australia Macquarie Full time

    We are seeking a Financial Markets Onboarding Specialist to join our Commodities and Global Markets Group in their Sales Clearing team. As a key member of the team, you will support Know Your Customer (KYC) checks on new and existing customers to fulfill regulatory requirements within our Futures Clearing business in our ANZ region.At Macquarie, we empower...