Onboarding Operations Officer

3 weeks ago

Sydney, Australia TMGM Full time

About The Company:

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

About The Role：

We are looking for an Onboarding Operations Officer who is fluent in both English and Mandarin to play a vital role in conducting KYC activities and ensuring seamless onboarding for corporate and institutional clients. Your expertise will help us maintain regulatory compliance while you update SOPs, support regulatory reporting, and enhance our systems. Collaborate with our compliance teams on CDD/EDD processes and contribute to exciting projects that streamline our operations and drive efficiency. Your impact will be felt across the organization.

Key Responsibilities：

  • Perform KYC activities, including PEP and sanctions screening to ensure compliance with regulatory standards.
  • Handle customer onboarding for corporate, trust, and institutional clients, ensuring all processes are compliant and efficient.
  • Update and distribute SOP documentation, ensuring all operational procedures are clearly outlined and kept current.
  • Assist in preparing reports for regulatory bodies (such as AUSTRAC) and audit purposes as needed, including the provision of audit materials.
  • Coordinate and support various projects, including the automation of key processes and other strategic initiatives, ensuring smooth execution and cross-team collaboration.
  • Manage system administration tasks, such as updating registration forms and multi-language support.
  • Assist with reporting data, such as tracking onboarding volume.
  • Collaborate with Compliance teams for CDD/EDD, client off-boarding, etc.

Requirements

  • 1-3 years of experience in KYC/AML within the financial services industry is preferred.
  • Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
  • Ability to collaborate effectively as part of a team and demonstrate a rapid learning capacity.
  • Familiarity with corporate, trust, and institutional onboarding processes is highly desirable.
  • Knowledge of AUSTRAC and ASIC regulations related to compliance and onboarding is highly advantageous.
  • Experience with Sumsub, World-Check, or other electronic verification tools is a plus.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Excellent communication skills in both Mandarin and English.

Benefits

  • Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service.
  • Join a vibrant workplace culture with fantastic team-building activities and WFH arrangement.
  • Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs.
  • Invest in your growth Access annual training opportunities tailored to your role.

  • Onboarding Operations Officer

    3 weeks ago

    Sydney, Australia TMGM Full time

    **About The Company**: TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a...

  • Onboarding Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia TMGM Full time

    About TMGM:We are a leading online trading and investment services provider, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. Our global presence and offices spanning three continents have earned us a reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory...

  • Client Onboarding, Officer

    2 months ago

    Sydney, Australia State Street Full time

    Who we are looking for SSGM Client Service Solutions (“CSS”) is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding. The Client Onboarding & Maintenance team leads and manages the...

  • Onboarding Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia TMGM Full time

    About TMGMTMGM is a leading online trading and investment services provider, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory...

  • Onboarding Support Officer

    5 months ago

    Sydney, Australia NSW Government -icare Full time

    **Kent St** icare is seeking an Onboarding Support Officer to ensure a person centred and quality onboarding service is provided to meet CTP Care clients’ needs - Two Fixed Term 12-month Contracts available with a 35 hour working week - 17.5% annual leave loading and flex leave - Hybrid working environment, offering starting salary of $79,032 ***About...

  • Client Onboarding, Officer

    1 month ago

    Sydney, Australia State Street Corporation Full time

    Who we are looking forSSGM Client Service Solutions (“CSS”) is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding.The Client Onboarding & Maintenance team leads and manages the institutional...

  • Onboarding Officer

    5 months ago

    Sydney, Australia BOC Limited Australia Full time

    BOC Limited Australia **Onboarding Officer** Sydney (NSW), Australia | req12090 **What you will enjoy doing** - An Onboarding Officer is responsible for providing an advanced level of knowledge and skill specific to the account opening and customer onboarding process for all customer segments across Australia and New Zealand - A strong attention to detail...

  • APAC Onboarding Operations Specialist

    23 minutes ago

    Sydney, New South Wales, Australia Avetta Full time

    We are looking for a motivated and results-driven APAC Onboarding Operations Specialist to join our team. As an APAC Onboarding Operations Specialist, you will be responsible for leading efficient and successful onboarding campaigns for our clients.The ideal candidate will have 4-5 years of experience in customer onboarding or a combination of 2+ years in...

  • Onboarding Specialist

    5 months ago

    Sydney, Australia CMC Markets Full time

    CMC are hiring! We have a permanent opportunity for a Bilingual Client Services Associate (Mandarin & English) to join our Onboarding team, based in our Chatswood, Sydney office. Please note that we operate onsite working and would need someone to come into our Chatswood office 5 days per week. CMC Markets is a global leader in CFD trading and share...

  • Senior Officer, Onboarding

    2 weeks ago

    Sydney, Australia University of New South Wales Full time

    Employment Type: Full-Time (35-hour week) Duration: Continuing Role    Remuneration: Level 7 from $110k+ 17% superannuation and leave loading Location:  Kensington NSW (Hybrid Flexible Working) Why your role matters Reporting to the Manager, Onboarding and Transition, the Senior Officer, Onboarding & Transition plays a pivotal role within the Student...

  • Onboarding Specialist

    5 months ago

    Sydney, Australia CMC Markets Full time

    CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and...

  • Client Onboarding Officer

    3 weeks ago

    Sydney, New South Wales, Australia 1588 State Street Services Australia Pty Limited Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Client Onboarding Officer in Sydney. As a key member of our Global Markets team, you will be responsible for managing the onboarding process for clients in Sydney, ensuring a seamless and efficient experience.Key ResponsibilitiesOwn the overall Client Onboarding...

  • Talent and Onboarding Specialist

    5 months ago

    Sydney, Australia WiseTech Global Full time

    **About WiseTech**: WiseTech is a world-leading developer and provider of software solutions to the global logistics industry. Our team of more than 3,300 people across 37 countries is united in our mission to transform the world of logistics one innovation at a time. Our software products are relied upon by the top 25 freight-forwarding companies globally...

  • Client Onboarding Officer

    4 weeks ago

    Sydney, New South Wales, Australia 1588 State Street Services Australia Pty Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Client Onboarding Officer to join our team in Sydney. As a key member of our Client Onboarding and Maintenance team, you will be responsible for managing the onboarding process for clients in Sydney, ensuring a seamless and efficient experience.Key ResponsibilitiesOwn the overall Client Onboarding...

  • Senior Officer, Onboarding and Transition Lead

    2 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    About the Role:The University of New South Wales is seeking a highly skilled and experienced Senior Officer, Onboarding and Transition Lead to join their Student Engagement Team. As a key leader, you will be responsible for leading the planning, development and execution of orientation and transition activities for new students.Key Responsibilities:Support...

  • Onboarding Specialist

    5 months ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Client Onboarding Specialist

    5 months ago

    Sydney, Australia UBS Full time

    Australia - Operations - Group Functions **Job Reference #** - 294278BR **City** - Sydney **Job Type** - Full Time **Your role** - Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? - In Wealth Management we are the experts in how the firm operates. Our vision is to always...

  • Onboarding and Maintenance Associate

    5 months ago

    Sydney, Australia CMC Markets Full time

    CMC are hiring! We have a permanent opportunity for an Onboarding & Maintenance Associate to join our New Business team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or operations. Please note that we operate onsite working and would require you to...

  • Customer Onboarding Manager

    5 months ago

    Sydney, Australia SafetyCulture Full time

    **Customer Onboarding Manager**: - Sydney- Sales & Success - Customer Success /- Full-time Permanent /- Hybrid- As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their...

  • Onboarding and Maintenance Associate

    2 days ago

    Sydney, Australia CMC Markets Full time

    CMC are hiring! We have a permanent opportunity for an Onboarding & Maintenance Associate to join our New Business team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or operations. Please note that we operate onsite working and would require you to...