Regional Hospitality Manager | Residential Care

4 weeks ago

Norwest, Australia Anglicare Full time

The purpose of this role is the delivery of hospitality (Food & Dining Experience) specific strategic critical success factors in line with our three pillars, Vision, Mission and Values, Rhythm of Life and championing meaningful change to achieve ongoing efficiencies and long-term success.

Key duties and responsibilities:

Support the homes to achieve a pleasant dining experience. Exceeding residents dining expectations, maintaining cleanliness, and ensuring menu diversity and assist with managing special diets. Support feedback and complaint handling. Ensures alignment with organizational values and effective kitchen management. Develops seasonal menus and collaborates with stakeholders to tailor menus to residents' preferences. Oversees dining budget development and management for each home. Ensures timely food delivery and explores cost-efficient suppliers while maintaining quality. Monthly assessment of RoL standards compliance and implementation of improvements. Reviews kitchen operations for food safety compliance. Attends Food Authority Audits and ensures dining operations meet ACQSC standards and reports service delivery variations. Achieves compliance with Anglicare and legislative requirements for WHS and hygiene. Participates in regional and onsite meetings to provide expertise. Networks with stakeholders to support site priorities. Conducts onsite visits and builds strong relationships with suppliers. Delivers timely reports on hospitality service performance and compliance to the Head of Operations. Supports Residential Manager in staff performance management and accountability. Collaborates with Head Of Operations on training programs. Develops and reviews hospitality systems to enhance efficiency and service. Business operations and oversees region's hospitality services to meet KPIs.

Key Skills

Strategic thinking and planning skills Strong leadership, management, team building, consulting and negotiation skills Organisational and decision-making ability Administrative ability Strong analytical and interpersonal skills

Qualifications and Experience

Must hold minimum of Cert 4 in Commercial Cookery Proven experience in a similar role in aged care (5+ years)

To be successful in this role you must have: NDIS Worker Screening Check Clearance

Benefits:

Hybrid/flexible working arrangements across sites | Additional training and supervision will be provided | Excellent remuneration package and company benefits | NFP salary packaging benefits - reducing your taxable income by $15, plus an additional $2, for salary packaging accommodation, meals and entertainment | A staff rewards program that gives you discounts from over retailers | Fitness Passport

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