Resident Contracts Manager | Norwest

4 weeks ago

Norwest, Australia Anglicare Full time

The purpose of the Resident Contracts Manager position is to ensures that Retirement Living and Residential Care contracting and all administrative processes relating to the sales function are conducted in an effective and efficient manner, and in accordance with legislative and corporate requirements.

Key responsibilities will include (but not limited to):  

Ensures the provision of operational support and develops efficient & effective administration procedures for all functions relating to the preparation & issue of resident agreements. Ensures contracts are issued in a timely and efficient manner and meet all commercial, financial and legal requirements. Ensures assistance is provided for the periodic review and adjustment of prices in accordance with movements in the market to ensure that pricing is set at optimum levels. Ensures that a thorough knowledge of legislative requirements of the Aged Care Act and Retirement Villages Act is maintained to help ensure compliance with all legislative requirements. Ensure contract templates are monitored to ensure they respond to and meet market, financial and regulatory requirements. Contributes to the development and implementation of new contract terms to meet future Anglicare and client needs. Ensures direct reports are kept safe and have their contribution optimised by effective staff management, supervision, training and development and conduct of performance reviews. Systems Management and Reporting Ensures the ongoing accuracy of data base information including resident and accommodation details. Ensures the production of management reports through the collection, analysis, formatting and drafting of information ensuring its relevance for the recipients.

Key Skills:

Strong stakeholder management skills Skills in research and information management The ability to evaluate problems, interpret data and report on findings. Strong organisation skills including time management, attention to detail and prioritising work. The ability to motivate, inspire and lead a team. Forming strategies or concepts to continuously improve current processes. Computer literacy skills and proficiency with Microsoft Applications like Word and PowerPoint.

Qualifications and Experience Required:

Relevant business, statistics or science degree Comprehensive knowledge of the Aged Care Act and Retirement Villages Act Experience in the Government / aged care sector interface People leadership experience Exposure to the BPR process

Benefits:

Excellent remuneration package and company benefits | NFP salary packaging benefits - reducing your taxable income by $15, plus an additional $2, for salary packaging accommodation, meals and entertainment | A staff rewards program that gives you discounts from over retailers | Fitness Passport 

To be successful in this role you will need to have extensive experience working in a similar role in the hotel, hospitality or aged-care industry, a genuine compassion for serving older people and a strong alignment to Anglicare’s vision, mission and values.

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