Customer Care Agent

3 weeks ago

Norwest, Australia Greenstone Full time

**Working in our Customer Care team**

Working as a part of our Customer Care team, you will be the contact with our existing customers who are considering cancelling their policy or have missed payments.
- You will work with our existing customers to help them maintain their policies by building rapport, understanding their needs, and tailoring solutions to help them maintain their policy.
- You will receive inbound calls and make outbound calls to our existing customers
- You will be part of a fun, team-based call centre environment where you get the best of both worlds, enjoying time with your team in the office and time at home
- You will achieve your individual KPI's and contribute to your teams' targets
- You will work Monday to Friday on rotating shifts between our core hours 8am - 8pm

**What you will bring to the team**

We look for people who have experience in a contact centre environment (Customer Care/Support/Experience/Sales/Collections) and thrive on providing positive customer experiences and finding solutions to meet customer needs.

You will:

- be empathetic, have strong listening skills and the ability to resolve customer concerns
- be a supportive, ambitious team player determined to succeed in your KPI's
- be resilient and have a positive mindset be reliable and have a strong work ethic**Our commitment to your development**

During the first two weeks you will complete our role specific in-house training program to set you up for success in your role. This includes comprehensive product knowledge, as well as in-class and 1:1 training in Customer Care.

Throughout your career with us we offer continuous support and training to help you develop and succeed in the role - from frequent catch ups with your manager, to call reviews with your team and dedicated coaching. There's regular 'up skill' sessions with our L&D team too, which allow you to develop your soft skills, emotional intelligence and leadership capability.

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