Service Desk Support Advisor

3 days ago

Melbourne, Australia Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided
  • Follows standardized procedures and practices with moderate supervision and guidance.

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Uses existing procedures to solve standard problems without supervisory approval.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Logs all incident and service request details.
  • Categorizes and prioritizes codes.
  • Provides customer service resolution for operational and service-related incidents.
  • Routes incidents and service requests that cannot be immediately handled.
  • Manages requests and incident reports from customers.
  • Determines which CIs are involved in the incident.
  • Delivers courteous services and is responsible for end-user requests.
  • Resolves or escalates incidents and requests, as needed.
  • Updates and validates all incident information.
  • Obtains additional information from the requester and end-users.
  • Ensures that incidents are resolved and closed.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...

  • Service Desk Analyst

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in...

  • Level 1/2 Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia BFV Service GmbH Full time

    Our client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate.This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the roleProvide first level...

  • IT Service Desk Support Officer

    1 month ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **IT Service Desk Support Officer** - **Permanent Full Time Position** - **Friendly and supportive work culture** Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Our IT department at Healthscope's head office has a vacancy for an enthusiastic and...

  • IT Service Desk Support

    2 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Immediate start Permanent position Healthcare domainMilestone IT is currently working with this brilliant healthcare organization who right now have an exciting opportunity for an experienced IT Servicedesk operator Level 2 to join a great team.Working with a small team of IT specialists, you will be providing Level 2 support to usersKey Responsibilities...

  • Service Desk

    2 weeks ago

    Melbourne, Victoria, Australia Appetency Recruitment Services Full time

    Service Desk / Service Delivery Manager: Job ID:91a7d6da: Job Category:information-technology-business: Location:collingwood: Job's Advertised Area: Collingwood Salary on offer: To be discussed Leading a local, interstate and international service desk team of nearly 20 techs:Leader who knows how to build & improve the performance of centralised MSP service...

  • Service Desk

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    Career progression & development opportunitiesSupportive Team EnvironmentAbout Our ClientMy client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.Job DescriptionAs the Service Desk Officer you will be responsible for:...

  • Service Desk

    4 weeks ago

    Melbourne, Australia Michael Page Full time

    Career progression & development opportunitiesSupportive Team EnvironmentAbout Our ClientMy client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.Job DescriptionAs the Service Desk Officer you will be responsible for:...

  • Service Desk/it Support/it Help Desk- Melbourne

    4 weeks ago

    Melbourne, Australia Pan Asia Full time

    Role : Service desk Duration : 6 months and renewable contract Client: IT Location: Melbourne Australia **Service desk analyst responsibilities include the following**: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades...

  • Service Desk

    1 week ago

    Melbourne, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Experience in a similar role** J**ob description** Dedicated...

  • Service Desk Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Service Desk Support Officer Are you passionate about providing exceptional IT support and customer service? Do you thrive in dynamic environments where your skills can make a significant impact? If so, we have an exciting opportunity for you Public Sector People, a leading recruitment agency, is partnering with our esteemed client to find a dedicated...

  • Service Advisor

    3 hours ago

    South Melbourne, Australia Cox Auto Service Centre Full time

    **Cox Auto Service Centre** - **Experienced Automotive Service Advisor**: - **Secure a full time position in a very supportive environment**: - **Join the team at Cox Auto** Work at Cox Auto service Centre in our newly built modern workshop. Enjoy an exciting opportunity to become part of a family-owned business that is experiencing strong growth. We...

  • Service Desk Analyst

    2 months ago

    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** Help Desk / Support - Contribute to project planning and implementation. - Assist in a large-scale new hardware rollout. - Work close to the city. **About the role**: This role is well suited for an experienced Service Desk agent who enjoys problem solving, being involved in planning of future projects and has a wealth of...

  • IT Service Desk

    2 weeks ago

    Melbourne, Victoria, Australia M&T Resources Full time

    MelbourneIT & Telecomms Help Desk / SupportPrime Eastern Suburb LocationInitial Three-month contract with possible extensionCompetitive hourly rateAbout the role:This role involves facilitating prompt delivery of network and desktop services, including hardware and software support, to ensure optimal computer use for internal and external customers....

  • IT Service Desk Manager

    1 week ago

    Melbourne, Australia illion Full time

    Company Description illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities, and government sectors. **Job...

  • Service Desk Operator

    4 weeks ago

    Melbourne, Australia Adecco Full time

    Supportive team environment - 4 days on, 4 days off roster rotatation - Close to shops & transport links We're recruiting a Service Desk Operator to join our global client in a contact centre setting in Preston, VIC. Working with a great team, the position is** 4 days on, 4 days off across a 24/7 roster rotation.** **Client Details** Our client is a...

  • Service Desk/it Support/it Help Desk- Melbourne

    2 weeks ago

    Melbourne, Victoria, Australia Pan Asia Full time

    Role : Service deskDuration : 6 months and renewable contractClient:ITLocation: Melbourne AustraliaService desk analyst responsibilities include the following:Analysing and evaluating software andIT systemsAnswering incomingIT questions from clients and staff in person, over the phone or remotelyPerforming system installations, upgrades and maintenance...

  • Service Desk Analyst

    4 weeks ago

    Melbourne City Centre, Australia Department of Treasury & Finance Full time

    2-year fixed term, full time opportunity available - Join a high performing, diverse and collaborative team - VPS3 salary $72,751 - $88,336 plus superannuation About us The Department of Treasury and Finance provides economic, financial and resource management advice to help the Victorian Government deliver its policies. We strive for excellence in...

  • Service Desk

    4 weeks ago

    Melbourne, Australia Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • Service Desk Manager

    4 weeks ago

    Melbourne, Australia Hawksworth Full time

    Recruit & Lead a team of Service Desk Agents to success - Excellent Culture and work flexibility - UK client expanding operations into Australia - get in at ground level Hawksworth Consulting is thrilled to partner with a renowned UK Retail SaaS provider, a trailblazer in the industry for over two decades. Brace yourself for an extraordinary opportunity to...