Client Support Specialist

1 month ago

Sydney, Australia LEAP Legal Software Full time

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Client Support Team

Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack including Service Cloud, our team of attentive problem solvers act quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people

What you'll do

As a Client Support Specialist, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment. You'll slot into a customer focused team who strive to provide world class services to our clients, and thrive on improving the customer experience as well as driving internal efficiencies. Your day to day might look like this:

  • Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
  • Answer general client software and hardware queries
  • Action outbound calls and emails as assigned to achieve daily KPIs
  • Attend to a high volume of queries per week (200 logged on average)
  • Troubleshoot, diagnose and resolve application issues
  • Capture notes using standard notes template in CRM (Salesforce), including recording detailed information for all cases

Requirements

  • Qualifications (or progressing towards qualifications) in legal, accounting or technology
  • A proven record and passion for providing excellent customer service (preferably within a professional services environment)
  • Proven ability to manage high-volume, transactional calls
  • Competent in MS Office
  • Proven ability to problem-solve
  • Demonstrated ability to learn new skills
  • Experience within a help desk or call centre environment (desired, but not essential)

You are the type of person who

  • Can assimilate and apply new job-related information in a timely manner
  • Can clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
  • Can effectively manage your time and resources to ensure that work is completed efficiently
  • Can build customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Benefits

LEAP will provide you with the best training, equipment, mentoring and support that we are capable of to optimise the chances of you being successful. In addition to that you'll receive:

  • Friendly, supportive, and driven culture
  • Complimentary gym membership
  • Flexible Work Environment
  • Fully stocked pantry
  • Monthly massages
  • Break out area and sporting activities
  • Monthly celebrations for birthdays, work anniversaries, new joiners
  • Generous Parental Leave benefits
  • One additional paid "Be Me" leave day per year to celebrate being you
  • Opportunity to participate in our Employee Share Scheme

  • Marketing Growth Strategist

    1 month ago

    Sydney, New South Wales, Australia Client Full time

    Unlock Career Growth as a Marketing Growth StrategistWe are seeking an experienced and driven Marketing Growth Strategist to join our team. As a key member of our client-facing team, you will be responsible for developing and executing marketing strategies that drive business growth and profitability.In this role, you will work closely with our clients to...

  • Expert Client Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Perpetual Full time

    About the RoleWe are seeking an Expert Client Support Specialist to provide exceptional customer service to our clients and advisers within the Perpetual Client Solutions call centre.As a valued member of our team, you will be responsible for maintaining up-to-date product knowledge and providing accurate and timely account information to clients.

  • Client Service Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Guidepoint Full time

    About the RoleAs a Client Service Support Specialist at Guidepoint, you will be responsible for providing exceptional support to our clients and internal stakeholders. This includes coordinating phone consultations with clients, data entry and updating our CRM database, and assisting with project-related tasks.We are looking for a proactive and positive...

  • Client Support Specialist

    8 months ago

    Sydney, Australia Novum Global Full time

    **Support Specialist - Major Accounts** Our client is a leading technology company known for pioneering comprehensive solutions in the legal and conveyancing sector. They are expanding their talented team to include a dedicated Support Specialist for Major Accounts, who will ensure exceptional service levels for national and international clients. **Job...

  • Senior Client Support Specialist

    1 month ago

    Sydney, New South Wales, Australia MiQ Full time

    Company OverviewMiQ is a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too.About the RoleWe are seeking a Senior Client Support Specialist to join our Account Services team. This role will involve delivering consistent, reliable and friendly service for all MiQ clients.Key...

  • Client Facing IT Support Specialist

    1 month ago

    Sydney, New South Wales, Australia EBR Full time

    We are seeking a skilled Client Facing IT Support Specialist to provide exceptional support to our global clients.Key ResponsibilitiesTroubleshoot PC issues via hotline or remote assistance and respond to user inquiriesResolve mailbox issues for usersSetup and configure new PCs, laptops, monitors, and desk phones for clientsInstall software, applications,...

  • Client Service Support Specialist

    20 hours ago

    Sydney, Australia GOW Recruitment Full time

    Leading Financial services company - Excellent career opportunities - CBD location A **NEW PERMANENT OPPORTUNITY** working with a leading Financial Services client as a Client Service Support Specialist. This opportunity is a great way to further your career in an established leading Financial Services institution which specialises in all financial trading...

  • Medical Practitioners

    7 months ago

    Sydney, Australia Healthcarelink Support Full time

    Our client has been a part of the Sutherland Shire Community for over 36 years, having operated since 1987. The centre has a proud history of providing reputable quality health services to all patients. A DPA position has become available at this well established clinic replacing a GP so you will be busy from Day 1. The practice is a fully-accredited;...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About LEAP Legal SoftwareLEAP is a leading provider of Legal Practice Productivity Solutions. We develop and support software used by over 100,000 lawyers and their staff worldwide.We're a fast-growing technology business with an international team of passionate high achievers. Our purpose is to 'Help lawyers who help people.'Job DescriptionThe Technical...

  • Client Support Coordinator

    20 hours ago

    Sydney, Australia Recruitment Alternative Full time

    **Be the vital conduit between clients, internal and external stakeholders**: - **Busy, varied work, no two days the same**: - **2 office locations to choose from between Sydney’s Inner West and South Sydney** **About the Role** This established role requires a mature, organised and methodical administrator/client service specialist, who enjoys the...

  • Client Solutions Specialist

    1 month ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    Job DescriptionWe are seeking a highly skilled Client Solutions Specialist to join our team at News Corp Australia.About the RoleThis is an exciting opportunity for a motivated and results-driven individual to play a key role in driving integrated partnerships with clients. As a Client Solutions Specialist, you will be responsible for managing and delivering...

  • Client Growth Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ezyCollect Full time

    ezyCollect is seeking a Client Growth Specialist to join their team. As a Client Growth Specialist, you will be responsible for managing the end-to-end lifecycle of clients to ensure they have an exceptional customer experience through their journey with ezyCollect.You will work closely with clients to understand their business outcomes and conduct...

  • Client Services Support

    2 months ago

    Sydney, Australia ausbil Full time

    Ausbil Investment Management, based in Sydney, is one of Australia’s leading specialist Australian and global investment managers. Established in 1997, we are a strategic partnership between members of the investment/management team of Ausbil and New York Life Investment Management. Our clients include industry superannuation funds, investment platform,...

  • Client Services Specialist

    6 months ago

    Sydney, Australia Marsh McLennan Full time

    Client Services Specialist **Company**: Marsh **Description**: **Client Services Specialist** **What can you expect?** - In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life...

  • Client Success Specialist

    6 months ago

    Sydney, Australia MRI Software Full time

    ABOUT THE ROLE: The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products. As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this...

  • Client Dashboard Specialist

    7 months ago

    Sydney, Australia FareHarbor Full time

    **About FareHarbor** At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we're the...

  • Client Support

    3 months ago

    Sydney, Australia Franklin Templeton Investments Full time

    At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...

  • Client Onboarding Specialist

    4 hours ago

    Sydney, Australia UBS Full time

    Australia - Operations - Investment Bank **Job Reference #** - 270573BR **City** - Sydney **Job Type** - Full Time **Your role** - Do you have a strong eye for detail and are incredibly organised? Do you have a client service orientation and high risk awareness? - We’re looking for such an individual to join our team of Client Onboarding Specialist...

  • Graduate Client Services Support

    6 months ago

    Sydney, Australia ausbil Full time

    **About Ausbil** Ausbil Investment Management, based in Sydney, is one of Australia’s leading specialist Australian and global investment managers. Established in 1997, we are a strategic partnership between members of the investment/management team of Ausbil and New York Life Investment Management. Our clients include industry superannuation funds,...

  • Technical Specialist

    7 months ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-371137 Industry IT Salary per hour - Min: AUD 120 - Max: AUD 150 **Location**: ACT, NSW, NT, QLD, SA, TAS, VIC, WA. - **Contract**: 12 months with 2x 12 months extensions. - **Eligibility**: Australian citizenship and Baseline security clearance required. - **Working Arrangement**: Hybrid working Arrangement -...