State Manager VIC Third Party

4 weeks ago

St Kilda, Australia Bankwest Full time

See yourself in our team:

Bankwest is made up of amazing people like you. Individuals with different experiences and backgrounds, who together we can achieve big things. From the west coast to the east coast, in our branches and our head office, our brilliant culture is made by us. 
We’re passionate about delivering brilliant customer experiences every day by ensuring simple, friendly service, security and value for more than 1.1 million customers nationwide.

Our Third Party Banking Team is our frontline division with a focus on delivering on our customers' needs by providing quality products and excellent service. We deliver these tailored outcomes & solutions through engagement with Brokers.

Do work that matters:

The State Manager will be a strong strategic thinker with proven demonstrated success in 3rd Party relationship management, and overall business growth. 

The incumbent in this role will be required to be collaborative in working with General Manager Third Party and other State Managers and as a leader within the Third Party, the State Manager is expected to maintain a highly visible market presence and work with their team to develop and maintain relationships with new and existing broker partners.

The State Manager will be delivery focused, take pride in understanding broker needs and delivering an exceptional level of broker partnering whilst being resilient, superior influencer, an effective change agent, an excellent coach and have a strong strategic perspective married with a pragmatic hands-on attitude.

More specifically, and amongst other things, you will:

Hold relationships with the leaders of the Broker Groups in their State while increasing our reputation and market share in the broker community Maintaining and enhancing the market profile of Bankwest in the broker community and raising local brand awareness. Building the Bank's market position in the State to be seen as the pre-eminent provider of banking products and services, and relationship management to the broker industry. Developing and maintaining strategic broker alliances and networks, developing strategies for both acquisition and retention of home loan book Accountable for leading and shaping the Broker channel distribution strategy within the State, implementation of channel strategies and managing the broker performance outcomes Coach, mentor and develop Broker Development Managers in their role Lead with vision and engage team on the journey towards that vision by motivating and developing the team, provide direction and drive change initiatives. Communication and implementation of organisational change strategies and policies, driving process and policy changes, including championing of process redesign initiatives. Provide market analysis and specialist support for use by Broker Development Managers

We want to hear from you if you have:

Outstanding leadership showing, empathy and understanding. Leadership and coaching of a specialist workforce. Directing & Driving Results to ensure the team can deliver on agreed performance criteria Demonstrated experience in change management and the development & implementation of strategic business plans and solutions Excellent presentation skills to large audiences, together with presence and ability to sell message to a large group Exceptional stakeholder management skills Highly developed influencing and interpersonal skills to manage a variety of stakeholders High level communication skills - Negotiation with brokers, team members and senior executives

If this sounds like you apply with us today

You can be you:

We want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other. Together we shape the place Bankwest is today and tomorrow- a brilliant place made by us.

Location: Melbourne VIC

CBA support Hybrid/flexible working

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