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Customer Care Executive

4 months ago

Newcastle, Australia Rentokil Initial Full time

Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.

In this role, you will be required to:

  • Conduct outbound calls to existing customers and exceptional customer service
  • Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
  • Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
  • Develop a database of qualified leads through referrals, telephone conversations and networking
  • Effective management and resolution of all customer enquiries in a timely manner
  • Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
  • Create quality sales leads for the field based sales team
  • Liaise with other departments to ensure customer enquiries are resolved in a timely manner
  • 1st contact resolution
  • Processing enquiries efficiently and pro-actively resolving client issues
  • Make outgoing calls to our existing client database to promote our products and services

To be successful, you will need to have the following:

  • Prior experience in Sales, Account Management and Customer Service role.
  • Highly developed negotiation skills to ensure contractual obligations are met
  • Previous working experience in a similar role will be highly regarded
  • 2 years excellent customer service/telesales skills
  • Demonstrated skills in B2B sales development
  • Highly effective time management skills
  • Intermediate computer and system skills
  • Complaint handling experience
  • Ability to work under pressure, multi-task and work autonomously
  • Meeting Deadlines and KPIs' on a daily/monthly basis
  • High attention to detail
  • Outstanding verbal and written communication skills
  • Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you are seeking a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker