Customer Care Consultant

7 days ago

Newcastle, Australia nib health funds Full time

Let's talk about who we are
- The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
- We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
- Let's talk about diversity, equity and inclusion-
- Let's talk about this role
- As the voice of nib working as a Customer Care Consultant working in our Australian Health Insurance department, your new role will see you provide accurate and comprehensive information and advice about nib's health products and services whilst delivering a meaningful member experience. More specifically this role will see you:- Represent nibs brand by providing excellence in customer service in a professional manner
- First point of contact for health fund members, providers, brokers and clients
- As a health partner, ensure nib members are fully informed with accurate information about their product
- Strive to efficiently achieve first call resolution.
- open to growth and learning, and be part of a team culture that supports one another and celebrates our success
- Promote nib products and servicesThis is a hybrid role, with an 80/20 split between working from home 80% and coming into the office once a week for team connection.
- Your ability to build rapport with our customers coupled with your professional approach will see you succeed in this role.
- You will have a passion for customer service and have the ability to communicate to a range of customers to meet specific needs. You will have high attention to detail and won't be afraid to challenge the status quo.
- This role will see you start your shift between 9:30am-11:00am and finish between 5:30pm-7:00pm Monday to Friday. (20% shift loading applies if you work past 6pm)
- You will be available to commence on the 7th August a
- If you have a passion for customer service, and thrive in fast paced environments we want to hear from you
- Let's talk about working at nib
- Our hybrid working approach means our employees work outside of the office for most of the time with once a week in office.
- Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.
- Other benefits to support you at work (and play) include:Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation
- Support
- _your better health_ - whatever that looks for you - through our nib Well Program and corporate fitness discounts
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status
- 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesThe fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
- We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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