Client Implementation Manager
4 months ago
Job Description
Our client’s success is our success. And you make it happen
Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.
We are looking for a Client Implementation Manager to join our Client Delivery Team
Our Client Delivery team is a cross-functional team enabling Cuscal to meet strategic goals through creating and maintaining effective delivery practices to enable our clients to successfully onboard Cuscal’s Products. The Client Implementation Manager will guide clients through the onboarding journey and continually improve client implementation practices in line with market developments and product evolution. The Client Implementation Manager will also work with internal stakeholders to obtain relevant and up to date product and operational documentation to provide to clients.
As the Client Implementation Manager, you will:
Ensure clients experience a seamless integration process through management of expectations, clear communication and meeting agreed deliverables.
Manage, deliver, and implement catalogue implementation requests to client implementation expectations according to agreed scope, delivery timeframes and costs.
Facilitate communication between Cuscal clients, Cuscal product teams, vendors, and the Cuscal Technology team for the purpose of delivering catalogue requests.
Document, review and refine implementation processes to achieve greater efficiency and/or client satisfaction.
Identify and implement process improvements based on feedback received from clients and internal gap analysis.
Share product and technical knowledge through internal training sessions and on the job application.
Drive improved client experience by collecting and analysing results of client and business satisfaction surveys following all client implementations.
Oversight of regular reporting, ensuring the quality of information captured is accurate and up to date for the Client Implementation Team portfolio.
About You
To be successful in this position you will have the following skills and experience:
Demonstrated client delivery experience in a multi-client service environment
Project Management - demonstrated expertise in project planning and execution
Practical experience using workflow tracking tools (e.g. Jira, CRM)
Process Management – The ability to separate and combine tasks into efficient workflows.
Experience working in regulated financial services environment – knowledge of the payments industry highly regarded
What’s it like to work here?
As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.
Next Step
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.
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