Sportsbet Operations Specialist

5 months ago


Melbourne, Australia Yolo Group Full time

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".

The Role

Our Sportsbook department is growing, and we are looking for a Japanese Sportsbet Operations Specialist with a keen interest in sports, excelling in delivering outstanding service, and a knack for problem-solving. 

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to impact an organization's growth and are craving responsibilities. It also means having lots of fun

 

Your daily tasks will be 

  • Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;
  • Reviewing and updating customer accounts, processing settlements and bonuses;
  • Second-level support for Customer Experience Agents;
  • Managing and monitoring the Japanese market, site, and promotions;
  • Offer management activities;
  • Managing Sportsbet-specific live incidents for Japan (where applicable);
  • Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.

Ideal Profile

  • You have at least 1 year experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry.
  • You have working knowledge of casino, Japanese, Excel, communication and crypto
  • You enjoy finding creative solutions to problems
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Fantastic work culture


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