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Customer Service Agent

2 months ago

Brisbane, Australia BORAL Full time

Your next opportunity

Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at Milton on a Permanent Full-Time basis

We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general enquiries. In this opportunity, you will work off a monthly roster with shifts ranging between 5:30am - 4:45pm Monday to Friday and Saturdays on rotation as overtime.

Your day will involve; 

  • Receive orders and enter them into our systems in a precise and agile manner (with training provided) 
  • Understand production capabilities of the Boral plant and truck network
  • Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems 
  • Build professional relationships with customers and internal teams

What are we looking for? 

  • Previous experience working in a contact centre environment
  • Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week. 
  • Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre team
  • Exceptional communication skills to identify and resolve customer issues and capture customer orders
  • Manage competing priorities in a high-volume environment while ensuring customers are provided exceptional customer service 

What’s on offer? 

  • We value your abilities and reward results that drive business success 
  • Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team 
  • Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives 
  • Modern offices and workstations, close to public transport options 
  • Access to a variety of support networks including Boral Employee Assistance Program