Affiliate Account Manager

6 months ago

Sydney, Australia Snaphunt Full time

The Offer

  • Flexible working options
  • Fantastic work culture
  • Opportunity to make a positive impact

The Job

Responsibilities:


Client Management:


  • Manage a portfolio of clients, executing affiliate marketing strategies effectively to meet established goals.
  • Build and maintain strong relationships with clients through regular meetings, emails, calls, and support tickets, acting as the primary point of contact.
  • Apply analytical skills to assess performance data and make informed decisions to support client objectives.
  • Seek opportunities for growth and upselling within client accounts, responding to client needs and market opportunities.
  • Address and resolve client disputes, aiming for satisfactory outcomes and maintaining positive client relationships.


Affiliate Program Strategy:


  • Assist in the creation and delivery of affiliate marketing strategies for clients, ensuring they meet client goals and market demands.
  • Help manage client affiliate budgets and forecasts, aiming for optimal resource allocation and ROI.
  • Perform market trend and competitor strategy analyses to support the adjustment of client strategies.
  • Work in collaboration with clients to tailor affiliate programs that meet their business objectives.
  • Support the ongoing evaluation and optimization of affiliate program performance, using Rakuten Advertising's tools and technologies.


Collaboration:


  • Work with internal teams across different regions to support affiliate initiatives and share insights.
  • Contribute to identifying partnership opportunities with publisher services that can enhance business growth.
  • Share and adopt best practices within the affiliate team, contributing to a learning environment.
  • Participate in cross-functional projects, offering affiliate marketing insights to support broader company goals.
  • Assist the marketing team in promoting business events and enhancing the Rakuten Advertising brand.


Administration:


  • Review client contracts and billing mechanisms regularly to ensure understanding and compliance.
  • Address billing issues and escalations, collaborating with the finance team for timely resolutions.
  • Assist in troubleshooting technical issues for clients, coordinating with the tech support team for effective solutions.
  • Contribute to revenue and forecasting efforts for client portfolios, maintaining accurate and detailed records.
  • Document client performance and activities in internal systems, ensuring data is accurate and accessible for ongoing analysis.

The Profile

  • 3+ years of digital marketing experience including client service (agency, client or consulting)
  • BA degree in a Marketing field preferred
  • Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
  • Experience in strong client relationships, reinforced by building trust, advising and upselling
  • Good project management skills
  • Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
  • Highly organised, self-motivated, good time-management, able to prioritise
  • Think creatively, has a problem-solving approach and uses professional judgment
  • Proactive - continually looking for ways to grow and improve within own role
  • Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
  • into technical specifications
  • Detail-orientated
  • Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.


The Employer

Our client is a global leader in internet services that empower individuals, communities, businesses and society.

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