Service Management Specialist

7 days ago


North Geelong, Australia Talent International Full time

This large government body is seeking an IT Service Management professional to work within their IT Customer Experience team within the Service Management Office.

To be successful in this role you will have experience across the core ITIL practices with specific niche skills in Request/Access Management and Knowledge Management.

Key activities

  • Develop and implement knowledge management processes and behaviours
  • Provide definitive and expert advice across Request/Access Management and Knowledge Management
  • Develop standards and procedures to support content publishing across one or more platforms/channels
  • Provide guidance on the application and operation of elementary, procedural and technical security controls

Key skills and experience

  • Strong understanding of Request Management and User Access Control including scalability of catalogue items to support complex on boarding within a large organisation
  • Knowledge of available standards, methods, tools, applications and processes to make appropriate across Knowledge and Request Management
  • Experience in managing a complex plan of work and the ability to prioritise work, negotiate and influence stakeholders
  • Strong capability in developing, maintaining and maturing knowledge and requests policies and procedures
  • Exceptional customer service skills

Apply now to secure an interview or contact Dylan Tasker on 9236 7753 for a confidential discussion.


  • Field Specialist

    3 months ago


    North Sydney, Australia Service Stream Full time

    Primary Location North Sydney - Service Stream Job Description Summary An exciting opportunity has arisen for a Field Specialist to join Service Stream in our North Sydney office. About the Role Service Stream’s Telecommunications division are currently seeking a Field Specialist to join our ODM (On-Demand Module) team. Reporting directly to the Senior...


  • North Ryde, Australia Small Animal Specialist Hospital Full time

    Leadership role - Career opportunity - We help pets and their families live their best life. **About SASH**: SASH is one of Australia's leading veterinary hospital networks, providing a broad range of specialist and emergency veterinary care for dogs, cats, and other companion animals. At SASH, we believe that the highest standards in veterinary care are...


  • North Geelong, Australia Talent International Full time

    This large government body is currently seeking an Identity & Access Management Specialist to join their dynamic team. Your brand-new role will see you design, implement, refine, and support the following: ADFS integrations User management and provisioning systems Support with various technologies in projects Assist with change management and documentation...


  • North Geelong, Victoria, Australia Talent International Full time

    This large government body is currently seeking an Identity & Access Management Specialist to join their dynamic team. Your brand-new role will see you design, implement, refine, and support the following:ADFS integrations User management and provisioning systems Support with various technologies in projects Assist with change management and documentation...

  • Bid Specialist

    4 weeks ago


    North Sydney, Australia Service Stream Full time

    Primary Location North Sydney - Service Stream Job Description Summary An exciting opportunity has arisen for a Bid Specialist, to join ServiceStream in our Corporate sector based in North Sydney, NSW About the Role Nature of position: Permanent, Full Time Location: North Sydney, NSW Reporting Line: Pre-Contracts Manager **Responsibilities**: Bid...


  • North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Avian and Exotics Veterinarian, Registrar or Specialist The SASH team prides itself on providing the highest level of quality health care and service to our patients and their owners. Offering a wide range of clinical services, we can provide extensive care and treatment making us the leading referral hospital in the country. The team is well equipped with...

  • Bid Specialist

    2 weeks ago


    North Sydney Council, Australia Service Stream Full time

    Primary LocationNorth Sydney - Service StreamJob Description SummaryAn exciting opportunity has arisen for a Bid Specialist, to join ServiceStream in our Corporate sector based in North Sydney, NSWAbout the RoleNature of position: Permanent, Full TimeLocation: North Sydney, NSWReporting Line: Pre-Contracts ManagerResponsibilities:Bid content development...


  • Geelong West, Victoria, Australia Home Instead Geelong Full time

    Home Instead Geelong is on the search for a dynamic and professional Gardening Service Specialist to provide support to our CAREGiver Gardeners and ensure that our clients are provided with the highest quality of service.About the RoleThe Gardening Services Specialist will be based in our Geelong office, and will be responsible for performing a variety of...


  • North Ryde, Australia Small Animal Specialist Hospital Full time

    Supportive team environment - Learn from some of the best in the Industry - Excellent work-life balance The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across two Sydney locations. At SASH, we are committed to providing exceptional care and service to pets, their families,...


  • Geelong, Australia Ozcom Technology Group Full time

    Position Details Ozcom Technology Group is seeking several IT Specialist Technicians on contracts (part-time or full time positions available) to deliver ICT support services to various Government schools throughout Victoria. (metro and regional) As an IT Specialist Technician, you will be required to help schools to manage and support their Information and...

  • Operations Officer

    3 weeks ago


    Geelong, Australia State Emergency Service Victoria Full time

    $90,067 to $102,192+ 15% Commuted Allowance + 10.5% Super - Ongoing, Full Time - Work for a community based organisation making a real difference **WHO WE ARE**: Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Our highly skilled and equipped Volunteers are trained comprehensively in a wide range of emergency environments....


  • Geelong, Australia Hill Start International PTY LTD Full time

    Hill Start International Pty Ltd is a specialist recruitment company working with quality clients to represent exceptional career opportunities across Australia. Our client is a nationwide distributor of specialist technical equipment to a highly profitable market in Australia. They source and sell vital products to clients which require installation, as...


  • Geelong, Victoria, Australia Ozcom Technology Group Full time

    Position DetailsOzcom Technology Group is seeking several IT Specialist Technicians on contracts (part-time or full time positions available) todeliver ICT support services to various Government schools throughout Victoria. (metro and regional)As an IT Specialist Technician, you will be required to help schools to manage and support their Information and...

  • Operations Officer

    3 weeks ago


    Geelong, Australia Victoria State Emergency Service Full time

    Location: Geelong Job type: Full time Organisation: Victoria State Emergency Service **Salary**: $90,067 - $102,192 Occupation: Emergency Management Reference: VG/OO-EM-GEEL-1689736 Use your knowledge and experience to provide high-level advice, support and training to VICSES volunteers and other organisations. The Operations Officer - Emergency...


  • Geelong, Victoria, Australia Ozcom Technology Group Full time

    Ozcom Technology Group is seeking several IT Specialist Technicians on contracts (part-time or full time positions available) todeliver ICT support services to various Government schools throughout Victoria. (metro and regional)As an IT Specialist Technician, you will be required to help schools to manage and support their Information and...


  • North Sydney, Australia Pacific National Full time

    **Train Service Specialist - Bulk** - Casual ongoing opportunity! - Critical Planning role, North Sydney-based - Dayshift roster working Monday to Friday **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range...


  • North Sydney, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Marketing Specialist

    2 weeks ago


    North Geelong, Victoria, Australia Cotton On Group Full time

    ABOUT US We're a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to...


  • Geelong, Australia Court Services Victoria Full time

    Location: Geelong Job type: Full time Organisation: Court Services Victoria **Salary**: $105,479 - $127,621 Occupation: Family Violence Workers Reference: VG/MC0961 - An exciting opportunity to manage and lead local operations of the Specialist Family Violence Court (SFVC) including developing and managing the SFVC registry team - Lead stakeholder...


  • Geelong, Australia LHR Arabia Full time

    **¡The chance to **take the big leap in your professional career is here!**: Conquering new horizons and balance between a successful career and family life ***Who is our client a**nd your future employer?***: This company owns and operates one of the largest integrated oil refinery and petrochemicals complex in the world, based in Rabigh, Saudi...