Train Service Specialist

4 days ago

North Sydney, Australia Pacific National Full time

**Train Service Specialist - Bulk**
- Casual ongoing opportunity
- Critical Planning role, North Sydney-based
- Dayshift roster working Monday to Friday

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

Working within the Bulk Planning team as a casual Train Service Specialist you will focus on planning assets across the time horizon of 1 to 4 weeks. The role is to design efficient, effective, and safe freight solutions for major commercial customers; creating solutions which result in improved business performance.

Based in our Bulk planning team in North Sydney, the role requires shift coverage, Monday to Friday
- Key responsibilities include:_
- Development of train service plans, scheduling of critical assets, including access confirmation, maintaining, and improving achievability
- Development of variation and changes required or solutions necessary to enable recovery to plan
- Responsible for service plan management which identifies conflicts, constraints, efficiency, and effectiveness opportunities.
- Contribution to the deployment of new and existing services with operations group to improve both business and customer performance.

**About you**

To be successful in this role, you’ll be expected to demonstrate strong analytical ability and a commitment to problem-solving, coupled with an innovative and creative thinking style.

High-level communication ability is essential, with verbal, written and interpersonal skills integral to success in this role. There is a high volume of phone related tasks, so it is essential you have demonstrated relationship management strengths with the ability to develop rapport with stakeholders via the phone. You will need to be a team player with clear evidence of your ability to build successful stakeholder relationships.

**In addition**:

- Experience in rail, transport, or heavy industry preferred.
- Specialist or technical knowledge of transport, logistics planning and operations will be highly regarded.
- Ability to work in a fast pace, high pressure environment
- High attention to detail

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

**Do you need reasonable adjustments during the recruitment process?**

**Closing date**

Applications close 17th May 2024

**Next steps**

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

**Acknowledgement of Country**

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.

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