![Home Instead Geelong](https://media.trabajo.org/img/noimg.jpg)
Gardening Services Specialist
1 week ago
Home Instead Geelong is on the search for a dynamic and professional Gardening Service Specialist to provide support to our CAREGiver Gardeners and ensure that our clients are provided with the highest quality of service.
About the Role
The Gardening Services Specialist will be based in our Geelong office, and will be responsible for performing a variety of duties including:
- Coordinate client services and gardeners' schedules on a daily basis via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested
- Promote the Home Instead brand and live our culture in all your interactions through building trust, taking the lead and sharing your heart.
- Be personally responsible for understanding and adhering to all Home Instead's policies and procedures
- Attend Care Consultation appointments with Care Managers for clients requiring gardening to consult on services required
- Implementation of new client schedules following handover meeting with Client Care Coordinator and/or Care Manager and gardener
- Provide guidance and support to Gardeners to assist them in providing safe and quality gardening service. This is including, but not limited to attending buddy shifts, ongoing training, and performance management (i.e. Touch points and annual reviews) of Gardeners in consultation with People and Culture Team Leader.
- Monitor, mediate, manage, and ensure a record is maintained of all interactions with clients/client families and gardeners and address any issues/concerns immediately.
- Manage employee incidents in a timely fashion, following Incident Management policy and procedures.
- In conjunction with People and Culture Team Leader, assist with recruitment and onboarding of new Gardener
About You
- Cert III or above in Horticulture or Landscape Design
- 2 years experience in Customer Service or experience in Landscaping or Gardening
- Excellent Verbal and Written communication skills
- High level of administration skills
- Ability to be flexible and collaborative
- Intermediate knowledge with Microsoft 36
- Two COVID vaccinations
Job Types:
Full-time, Permanent
Salary:
From $55,000.00 per year
Benefits:
- Employee mentoring program
- Professional development assistance
Schedule:
- Flexible hours
- Monday to Friday
Ability to commute/relocate:
- GEELONG WEST, VIC 3218: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have dose 1 and 2 of COVID Vaccination?
- Do you own a car?
Education:
- Certificate I
- IV (required)
Experience:
- Gardening: 2 years (required)
Licence/Certification:
- Full Driver Licence (required)
Work Authorisation:
- Australia (required)
Work Location:
One location
Application Deadline: 28/02/2023
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