ICT Support Officer

5 days ago

Sydney, Australia Freelancer.com Full time

We are seeking a dedicated and proactive ICT Support Officer to join our dynamic IT team at Freelancer.com. In this role, you will be the first point of contact for our users, responsible for providing high-quality support, troubleshooting, and technical assistance. The ideal candidate is customer-focused, detail-oriented, and skilled in problem-solving, helping users get the most out of their technology solutions. You will be responsible for resolving a variety of technical issues and queries while maintaining a high standard of customer service.

Key Responsibilities:

  • Act as the primary point of contact for all ICT-related inquiries, issues, and requests from users.
  • Guide and assist users in understanding and effectively using their devices, applications, and systems.
  • Provide first-level and second-level support and troubleshoot a variety of technical issues related to hardware, software, networks, and other IT services.
  • Escalate unresolved issues to the appropriate internal teams and follow up to ensure a prompt resolution.
  • Assist users with their technical problems, including troubleshooting software and platform issues.
  • Log, monitor, and update service requests in the ticketing system, ensuring accurate documentation and efficient resolution times.
  • Participate in ICT projects and contribute to improving service delivery and user satisfaction.
  • Identify, document, and escalate any software bugs and improvement opportunities to the technical teams.
  • Actively participate in team meetings, contributing to improving processes and overall customer satisfaction.
  • Keep up-to-date with company ICT policies, procedures, and security protocols to provide accurate information and guidance to users.

Requirements:

  • Diploma or higher qualification in Information Technology, Computer Science, or a related field.
  • Proven experience in an ICT support role.
  • Strong knowledge of Windows, macOS, and basic networking concepts.
  • Strong troubleshooting and problem-solving abilities.
  • Exceptional English communication skills - both written and verbal.
  • Familiarity with common helpdesk software and ticketing systems.
  • Ability to work well under pressure and manage multiple priorities.
  • Excellent problem-solving and communication skills, with the ability to explain technical information to non-technical users.
  • Detail-oriented and a fast learner.
  • Ability to work independently as well as part of a team.
  • Able to work independently as well as collaboratively in a team environment.
  • Familiarity with online platforms and basic technical concepts.
  • A proactive and customer-focused approach, with a commitment to delivering high-quality service.

What We Offer

  • A supportive and inclusive work environment with opportunities for career growth.
  • Access to continuous learning and professional development.
  • The chance to be part of a collaborative team dedicated to innovation and excellence.

Benefits:

  • A meritocratic culture with the ability to take ownership and fast track your career.
  • Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)
  • Friday lunches - We finish each week with a catered lunch. Every Friday we offer a different cuisine from local restaurants.
  • Fully stocked kitchens + yes we do have beer taps (and a bar with a killer view)
  • Competitive salary package - $74k - $84k per annum
  • Hack-a-thons - Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
  • Fun events (we once built a soccer stadium in the office with two tonnes of turf).
  • Located at Grosvenor Place - Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.

Just when you thought it couldn’t get any better:

  • Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
  • Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

If you're passionate about technology and enjoy helping people, we’d love to hear from you Join us as an ICT Customer Support Officer and be an essential part of our team, driving better solutions and experiences for our users.

  • Ict Customer Support Officer

    5 months ago

    Sydney Central Business District, Australia HAYS Full time

    ICT Customer Support Officer - State Government Organisation - Contract - Till December 23 Warilla Location **Your new company** This State Government Organisation is currently looking for experienced ICT Customer Support Officers to join their IT team in a 5-months contract with the potential to extend. They have an office in **Warilla**, you will have an...

  • Ict and Data Support Officer

    6 months ago

    Sydney, Australia Frontline Recruitment Full time

    **ICT and Data Support Officer** Have you experience in managing and maintaining an Educational IT environment, with database experience? We'd love to hear from you! **_The Role_** This essential role in a small IT team will be responsible for maintaining the smooth operation of the ICT environment as well as assisting teachers, administration staff and...

  • Ict Customer Support Officer

    3 months ago

    Sydney, Australia Direct IT Full time

    Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licences through our ICT asset management system This is a full time position with a base salary of circa. $70,000 plus super being offered Your tasks will include: - Maintaining ICT knowledge base with system...

  • Ict System Support Officer

    5 months ago

    Sydney, Australia SDP Solutions Pty Ltd Full time

    Job description ICT System Support Officer - Sydney SDP Solutions are a unique services provider that combines business Consulting, Sourcing and outsourced workforce management solutions. We are established business run by IT Sourcing, Consulting and HR and contingent workforce professionals. We are seeking a Full time ICT Systems support officer for a...

  • Ict Customer Support Officer

    2 weeks ago

    Sydney, Australia Freelancer.com Full time

    **Key Responsibilities**: - Act as the primary point of contact for all ICT-related inquiries, issues, and requests from users. - Provide first-level and second-level support and troubleshoot a variety of technical issues related to hardware, software, networks, and other IT services. - Escalate unresolved issues to the appropriate internal teams and follow...

  • ICT Customer Support Officer

    2 weeks ago

    Sydney, Australia Freelancer.com Full time

    We are seeking a dedicated and proactive ICT Customer Support Officer to join our dynamic IT team at Freelancer.com. In this role, you will be the first point of contact for our users, responsible for providing high-quality support, troubleshooting, and technical assistance. The ideal candidate is customer-focused, detail-oriented, and skilled in...

  • Ict Asset Officer

    5 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **ICT Asset Officer, 2 x Temporary positions available (with the possibility to extend or made ongoing), based onsite in Sydney CBD and Parramata** The Department of Customer Service is looking for an ICT Asset Officer to join our growing team! **Benefits** - 2 x Temporary opportunities available (6 months and 11 months), with the possibility to extend or...

  • Ict Customer Support Officer

    6 months ago

    Sydney, Australia Charterhouse Full time

    **ICT Customer Support Officer - Multiple Roles - NSW Government** - **Immediate start, initial 2-month contract with likely extension**: - **$43.75 ph + super**: - **Full time, Monday to Friday (40 hours per week)**: - **Parramatta location/Hybrid (2 days per week required in the office)** This large Government department is seeking two Customer Support...

  • Ict Contracts

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **ICT Contracts & Procurement Support Officer** - ** Clerk Grade: DCS Clerk Grade 5/6 (starting base $93,295 + super)**: - ** Employment Type: Ongoing permanent full time**: - ** Location: Sydney CBD - McKell building with hybrid work arrangements across NSW** Are you an IT Procurement and/or Contract Administrator looking to take your career to the next...

  • Ict Customer Support Officer

    5 months ago

    Sydney, Australia Charterhouse Full time

    **ICT Customer Support Officer - Multiple roles - NSW Government** - **Immediate start, initial **2 month** contract with **likely extension**: - **$35 - $40ph + super**: - **Full time, Monday to Friday (40 hours per week)**: - **Parramatta location/Hybrid (2 days per week **required** in the office)** This large Government department is seeking multiple...

  • ICT Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Title: ICT Support SpecialistAbout UsThe NSW Police Force is one of the largest police forces in the world, employing over 20,000 staff including administrative employees who support sworn officers providing law and order services to a diverse community.About the RoleWe have an opportunity for a Systems Support Administrator to join our Digital Policing...

  • Ict Project Officer

    6 months ago

    Sydney Western Suburbs, Australia NSW Government Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Are you ready to take your ICT expertise on the road and join a supportive team supporting a wide array of projects?**: - **Temporary (Up to April 2026) full-time opportunity,**: - **Parramatta Preferred with other...

  • ICT Infrastructure Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Talent International Full time

    Job Summary: We are seeking a highly skilled ICT Support Officer to join our team at Talent International. The successful candidate will be responsible for managing and supporting internal infrastructure, providing level 1/2 technical support and server support, and performing a range of infrastructure support activities within an internal client...

  • Warehouse Team Lead

    2 months ago

    Sydney, Australia ACT Logistics Full time

    **The chance to be a part of a rapidly growing business, who is respected as the leader in their field.**: - **Full time hours (Monday - Friday)**: - **Salary: $73,150 - $80,000 + Superannuation** **About the Company** We are a leader in IT Asset Disposition providing high security data sanitisation services as well as installation, decommissioning, and...

  • Technology Support Officer, Clerk Grade 3/4

    6 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Aps 6 - Deployed Ict Security Officer

    6 months ago

    Sydney Central Business District, Australia Australian Government Full time

    $88,175 - $100,724 (plus Super) - Sydney CBD - NSW **The Role** - Accountable to undertake security risk assessments and provide advice/ guidance on security controls within a deployed ICT context. - Responsible for ensuring that all identified breaches in information security are promptly managed according to Defence policies and procedures. - Understand...

  • Technology Support Officer, Clerk Grade 3/4

    2 weeks ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • ICT Support Specialist

    3 weeks ago

    Sydney, Australia KBR Inc. Full time

    JOB DESCRIPTIONTitle:ICT Support SpecialistYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around...

  • Ict Technician

    5 months ago

    Sydney, Australia Archer Group Enterprises Full time

    We are seeking a skilled and motivated ICT Technician. Key Responsibilities: - **Technical Support**: - Provide efficient and effective technical support to end-users, addressing hardware and software issues promptly. - Diagnose and resolve ICT-related problems, escalating more complex issues when necessary. - Offer assistance through various channels,...

  • Highly Skilled ICT Support Specialist

    3 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    We are seeking a Highly Skilled ICT Support Specialist to join our Digital Policing and Operational Systems - Integration team within the Technology Command. As a key member of this team, you will provide technical support for the day-to-day operations of our organisation's ICT systems.This is an exciting opportunity to work collaboratively on ICT...