Ict Customer Support Officer

5 months ago


Sydney, Australia Charterhouse Full time

**ICT Customer Support Officer - Multiple roles - NSW Government**
- **Immediate start, initial **2 month** contract with **likely extension**:

- **$35 - $40ph + super**:

- **Full time, Monday to Friday (40 hours per week)**:

- **Parramatta location/Hybrid (2 days per week **required** in the office)**

This large Government department is seeking multiple Customer Support Officers for their Digital Analytics & Insights Team to join their fast-paced customer service team.

The role primarily revolves around providing customer service and troubleshooting for users of a Government portal. The portal is used by over 128 councils in NSW as well as state agencies, developers, certifiers, applicants and internal staff. In addition to portal enquiries, Customer Support Officers may also assist in triaging general enquiries for the department, such as calls in relation to state significant developments or infrastructure.

**Responsibilities include**:

- Provide site navigation and troubleshooting advice for both user and system errors
- Locate relevant information quickly and accurately from provided resources
- Triaging and escalating enquiries to other teams when required
- Execute data entry with attention to detail and accuracy
- Maintain efficiency standards and meet set KPIs

**demonstrate***:

- Excellent communication, both written & verbal
- Exceptional customer service
- Extensive problem solving and analytical skills
- Willingness to help, assist and take ownership of problems where required
- Proactive attitude to team collaboration, support and documentation
- Ability to work independently with mínimal supervision
- Ability providing high quality friendly customer service
- Ability to work well under pressure

**Required skills**
**/experience***:

- Previous customer service experience or have worked in a customer focussed environment
- Microsoft Office Word, Excel, PowerPoint, Outlook, Teams/Skype
- Confident using technology and quick to learn new systems
- Great communicator
- Fast learner with strong problem solving skills
- Collaborative team player
- Positive attitude
- Process orientated

**Desirable skills**:

- Previous experience providing system and business support
- Knowledge and or experience of the NSW Planning system
- Knowledge of or experience using the NSW Planning Portal
- Customer Service Officer in a Government or Council environment
- Experience as a systems and business process trainer
- Be a qualified planner
- Interest in the planning system
- Previous council / agency / industry experience

**Next steps**:
**APPLICATIONS CLOSING SOON.



  • Sydney Central Business District, Australia HAYS Full time

    ICT Customer Support Officer - State Government Organisation - Contract - Till December 23 Warilla Location **Your new company** This State Government Organisation is currently looking for experienced ICT Customer Support Officers to join their IT team in a 5-months contract with the potential to extend. They have an office in **Warilla**, you will have an...

  • Ict Asset Officer

    5 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **ICT Asset Officer, 2 x Temporary positions available (with the possibility to extend or made ongoing), based onsite in Sydney CBD and Parramata** The Department of Customer Service is looking for an ICT Asset Officer to join our growing team! **Benefits** - 2 x Temporary opportunities available (6 months and 11 months), with the possibility to extend or...

  • Ict Contracts

    3 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **ICT Contracts & Procurement Support Officer** - ** Clerk Grade: DCS Clerk Grade 5/6 (starting base $93,295 + super)**: - ** Employment Type: Ongoing permanent full time**: - ** Location: Sydney CBD - McKell building with hybrid work arrangements across NSW** Are you an IT Procurement and/or Contract Administrator looking to take your career to the next...


  • Sydney, Australia Freelancer.com Full time

    **Key Responsibilities**: - Act as the primary point of contact for all ICT-related inquiries, issues, and requests from users. - Provide first-level and second-level support and troubleshoot a variety of technical issues related to hardware, software, networks, and other IT services. - Escalate unresolved issues to the appropriate internal teams and follow...


  • Sydney, Australia Freelancer.com Full time

    We are seeking a dedicated and proactive ICT Customer Support Officer to join our dynamic IT team at Freelancer.com. In this role, you will be the first point of contact for our users, responsible for providing high-quality support, troubleshooting, and technical assistance. The ideal candidate is customer-focused, detail-oriented, and skilled in...


  • Sydney, Australia Direct IT Full time

    Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licences through our ICT asset management system This is a full time position with a base salary of circa. $70,000 plus super being offered Your tasks will include: - Maintaining ICT knowledge base with system...


  • Sydney, Australia Charterhouse Full time

    **ICT Customer Support Officer - Multiple Roles - NSW Government** - **Immediate start, initial 2-month contract with likely extension**: - **$43.75 ph + super**: - **Full time, Monday to Friday (40 hours per week)**: - **Parramatta location/Hybrid (2 days per week required in the office)** This large Government department is seeking two Customer Support...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • ICT Support Officer

    6 days ago


    Sydney, Australia Freelancer.com Full time

    We are seeking a dedicated and proactive ICT Support Officer to join our dynamic IT team at Freelancer.com. In this role, you will be the first point of contact for our users, responsible for providing high-quality support, troubleshooting, and technical assistance. The ideal candidate is customer-focused, detail-oriented, and skilled in problem-solving,...

  • Ict Business Partner

    2 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **ICT Business Partner | Office of Registrar General (ORG)** - ** Grade**:Clerk Grade 11/12 - ** Salary range**: $139,787 - $161,663 + super - ** Duration**: Temporary employment opportunity (12 months) - ** Applications close**:Monday October 21st 2024 [9:59am] - ** Location**:Sydney, McKell Building **About the role** ***We have an opportunity for an ICT...


  • Sydney, Australia Frontline Recruitment Full time

    **ICT and Data Support Officer** Have you experience in managing and maintaining an Educational IT environment, with database experience? We'd love to hear from you! **_The Role_** This essential role in a small IT team will be responsible for maintaining the smooth operation of the ICT environment as well as assisting teachers, administration staff and...


  • Sydney, Australia SDP Solutions Pty Ltd Full time

    Job description ICT System Support Officer - Sydney SDP Solutions are a unique services provider that combines business Consulting, Sourcing and outsourced workforce management solutions. We are established business run by IT Sourcing, Consulting and HR and contingent workforce professionals. We are seeking a Full time ICT Systems support officer for a...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Technical Systems Support Officer - 2x vacancies** **Provides support to users to troubleshoot and resolve issues of moderate complexity across the Registry's Information Communication Technology (ICT) environment.** **Clerk Grade: 5/6** **Salary: $93,295 - $102,941 + super** **Employment Type: Ongoing, Full-time** **Hybrid with 3 days in Pyrmont...

  • Ict Project Officer

    6 months ago


    Sydney Western Suburbs, Australia NSW Government Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Are you ready to take your ICT expertise on the road and join a supportive team supporting a wide array of projects?**: - **Temporary (Up to April 2026) full-time opportunity,**: - **Parramatta Preferred with other...


  • Sydney, New South Wales, Australia Talent International Full time

    Job Summary: We are seeking a highly skilled ICT Support Officer to join our team at Talent International. The successful candidate will be responsible for managing and supporting internal infrastructure, providing level 1/2 technical support and server support, and performing a range of infrastructure support activities within an internal client...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Title: ICT Support SpecialistAbout UsThe NSW Police Force is one of the largest police forces in the world, employing over 20,000 staff including administrative employees who support sworn officers providing law and order services to a diverse community.About the RoleWe have an opportunity for a Systems Support Administrator to join our Digital Policing...


  • Greater Sydney NSW, Australia NSW Government -Department of Customer Service Full time

    The NSW Personal Injury Commission (Commission) is looking for a Technical Support Officer to join our team on a permanent basis. - Full time ongoing role based in Sydney CBD. - Clerk grade 5/6; salary ranging from $93,295 - $102,941 base per annum plus super. **About Us** The Commission resolves disputes between people injured in motor accidents and...


  • Sydney Western Suburbs, Australia NSW Corporate Services Full time

    **_Together we shape thriving communities, public spaces, places and economies._** - **Our team is expanding and provides fantastic opportunities to utilise your call centre experience or customer service experience and further develop your IT knowledge and skill set.**: - **4 X Ongoing full-time opportunities + creation of a Talent Pool**: - **Orange or...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal ICT-Digital Solutions Specialist**- Digital & Customer Policy & Programs** **Building Commission NSW** - Grade: Clerk 11/12 - Full time Ongoing role - Location: Parramatta, with travel to Sydney, in office presence required **About the Building Commission NSW** The new Building Commission NSW has been established after the NSW Government...

  • Warehouse Team Lead

    2 months ago


    Sydney, Australia ACT Logistics Full time

    **The chance to be a part of a rapidly growing business, who is respected as the leader in their field.**: - **Full time hours (Monday - Friday)**: - **Salary: $73,150 - $80,000 + Superannuation** **About the Company** We are a leader in IT Asset Disposition providing high security data sanitisation services as well as installation, decommissioning, and...