Customer Engagement Specialist

2 months ago


Footscray, Australia Michael Page Full time
  • $37 per hour plus superannuation
  • 6 Month contract

About Our Client

The employer is a prominent player in the legal services industry, known for its strong reputation and commitment to excellence. With its offices in Footscray, the company provides a wide array of legal solutions tailored to meet the diverse needs of its clients.

Job Description

  • Addressing customer queries and resolving issues in a timely manner.
  • Facilitating customer engagement through various channels.
  • Contributing to the development of customer service strategies.
  • Tracking customer engagement and compiling reports on feedback.
  • Maintaining a positive, empathetic, and professional attitude towards customers.
  • Continuously improving customer satisfaction through expert conflict resolution.
  • Assisting with client on-boarding and training.
  • Collaborating with the customer service team to ensure excellent service standards.

The Successful Applicant

A successful Customer Engagement Specialist should have:

  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • High level of proficiency in using customer management software.
  • A problem-solving mindset with a strong focus on customer satisfaction.
  • A positive outlook and enthusiasm for learning new skills.

What's on Offer

  • $37 per hour plus super
  • Footscray location
  • A temporary role with potential for growth and development.
  • A chance to work in a diverse and inclusive company culture.

We encourage all qualified candidates who are passionate about customer service and thrive in a fast-paced environment to apply. This is an excellent opportunity to join a leading company in the legal services sector and contribute to enhancing customer experiences.



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