Customer Engagement Specialist
2 months ago
- $37 per hour plus superannuation
- 6 Month contract
About Our Client
The employer is a prominent player in the legal services industry, known for its strong reputation and commitment to excellence. With its offices in Footscray, the company provides a wide array of legal solutions tailored to meet the diverse needs of its clients.
Job Description
- Addressing customer queries and resolving issues in a timely manner.
- Facilitating customer engagement through various channels.
- Contributing to the development of customer service strategies.
- Tracking customer engagement and compiling reports on feedback.
- Maintaining a positive, empathetic, and professional attitude towards customers.
- Continuously improving customer satisfaction through expert conflict resolution.
- Assisting with client on-boarding and training.
- Collaborating with the customer service team to ensure excellent service standards.
The Successful Applicant
A successful Customer Engagement Specialist should have:
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- High level of proficiency in using customer management software.
- A problem-solving mindset with a strong focus on customer satisfaction.
- A positive outlook and enthusiasm for learning new skills.
What's on Offer
- $37 per hour plus super
- Footscray location
- A temporary role with potential for growth and development.
- A chance to work in a diverse and inclusive company culture.
We encourage all qualified candidates who are passionate about customer service and thrive in a fast-paced environment to apply. This is an excellent opportunity to join a leading company in the legal services sector and contribute to enhancing customer experiences.
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