Region Service Manager

2 weeks ago

Seventeen Mile Rocks, Australia Thermo Fisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Various outside weather conditions

Job Description

Position Summary: This role focuses on leading a team of field service engineers, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.

Key Responsibilities:

  • People Leadership and FSE Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) within their region. Build capability and technical expertise within the field team through technical training and individual FSE development plans in collaboration with the Technical Operations Manager. Drive a customer-centric culture with a focus on developing FSEs to become a high-performance team.
  • Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, and installations. Monitor and ensure accurate completion and reporting of PM, breakdown repairs, and installation jobs in the service system. Maintain service quality and prioritize customer happiness. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
  • Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
  • Support and drive service sales revenue for the region in collaboration with the Senior Service Manager and Service sales Manager.
  • Safety, Compliance, and Wellbeing: Ensure all FSEs align with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.

Qualifications & Experience

  • 4+ years of Technical Service management and/or service business management experience.
  • People leadership and team management experience, with track record in building, developing and coaching a successful FSE team to deliver excellent service to customers.
  • Demonstrated experience in driving service business growth and revenue targets.
  • Experience leading change, from a process and people perspective.
  • Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
  • Business insight of industry sector, the regional market, its key trends, and potential challenges (preferred)
  • Experience in working in a global and matrix organisation with a decentralised model (preferred)

Skills & Attributes

  • Strong customer communication and interpersonal skills
  • Intuition for service business
  • People leadership
  • Problem solving and Analytical

Benefits

Join our team and take advantage of these great benefits Apply now to learn more about the full range of benefits we offer.

  • Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
  • Flexibility: Balance your work and personal life with flexible arrangements.
  • Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
  • Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
  • Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

  • Region Service Manager

    2 weeks ago

    Seventeen Mile Rocks, Australia Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Various outside weather conditions Position Summary: This role focuses on leading a team of field service engineers, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing...

  • Service Area Director

    4 days ago

    Seventeen Mile Rocks, Queensland, Australia Thermo Fisher Scientific Full time

    Job OverviewThis role focuses on leading a team of field service engineers and supporting customers, while growing the service business. As a Region Service Manager, you are responsible for maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. You will be accountable for...

  • Service Operations Manager

    2 months ago

    Seventeen Mile Rocks, Queensland, Australia Bosch Full time

    Job DescriptionWe are seeking an experienced Service Operations Manager to join our team at Bosch Rexroth in Brisbane, QLD. As a key member of our service department, you will be responsible for planning, coordinating, and controlling the activities of the Service team to maintain Customer Satisfaction and meet the organisational and operational targets.Key...

  • Service Operations Manager

    1 month ago

    Seventeen Mile Rocks, Queensland, Australia Bosch Full time

    Job Title: Service SupervisorBosch Rexroth is a leading manufacturer of hydraulic components, power units, and systems. We are seeking an experienced Service Supervisor to join our team in Brisbane, QLD.Job SummaryWe are looking for a skilled Service Supervisor to lead our service team and ensure customer satisfaction. The successful candidate will be...

  • Service Operations Manager

    4 weeks ago

    Seventeen Mile Rocks, Queensland, Australia Bosch Full time

    Job Title: Service SupervisorBosch Rexroth is a leading manufacturer of hydraulic components, power units, and systems. We are seeking an experienced Service Supervisor to join our team in Brisbane, QLD.Job SummaryWe are looking for a skilled Service Supervisor to lead our service team and ensure customer satisfaction. The successful candidate will be...

  • Territory Manager

    2 months ago

    Seventeen Mile Rocks, Australia STAUFF Corporation Pty Ltd Full time

    **Competitive salary, incentive scheme, Christmas bonus, leave Loading and fully maintained company vehicle**: - **Global hydraulic accessories and components manufacturer**: - **Established and defined territory (Metro & Regional Area)** STAUFF Corporation is a leading global manufacturer and supplier of precision hydraulic components. STAUFF has a...

  • Territory Manager

    5 months ago

    Seventeen Mile Rocks, Australia STAUFF Corporation Pty Ltd Full time

    **Competitive salary, incentive scheme, Christmas bonus, leave Loading and fully maintained company vehicle**: - **Global hydraulic accessories and components manufacturer**: - **Established and defined territory (Metro & Regional Area)** STAUFF Corporation is a leading global manufacturer and supplier of precision hydraulic components. STAUFF has a...

  • Service Operations Manager

    3 weeks ago

    Seventeen Mile Rocks, Queensland, Australia Bosch Full time

    Job Title: Service SupervisorBosch Rexroth is a leading manufacturer of hydraulic components, power units, and systems. We are seeking an experienced Service Supervisor to join our team in Brisbane, QLD.Key Responsibilities:Ensure all Health, Safety, and Environment (HSE) procedures are followed and incidents are reported accordingly.Coordinate and oversee...

  • Therapeutic Care Manager

    5 months ago

    Seventeen Mile Rocks, Australia Strive Community Care Full time

    **Introduction**: ABOUT US **Description**: ABOUT THE ROLE Strive Community Care provides therapeutic home environments for children and young people with histories of complex trauma, abuse and neglect. Strive Community Care utilises a strong Therapeutic Framework and unique CREATE Model of Care with a focus on establishing holistic safety for children...

  • Office Manager

    5 months ago

    Seventeen Mile Rocks, Australia Whole Yards Pty Ltd Full time

    **Office Manager** We are recruiting an Office Manager who will be responsible for the general operation of our office. This role is essential of our day-to-day operations, ensuring accuracy and efficiency in financial and administrative functions. Starting as a casual role with up to 38 hours per week and transitioning into a full time role after 3 months,...

  • Office Manager

    5 months ago

    Seventeen Mile Rocks, Australia Whole Yards Pty Ltd Full time

    **Office manager** We are recruiting an Office Manager who will be responsible for the general operation of our office. This role is essential of our day-to-day operations, ensuring accuracy and efficiency in financial and administrative functions. Starting as a casual role with up to 38 hours per week and transitioning into a full time role after 3 months,...

  • Business Development Manager

    2 months ago

    Seventeen Mile Rocks, Queensland, Australia Atlas Copco Full time

    About UsAtlas Copco is a leading provider of sustainable productivity solutions. We are a global company with a strong presence in the industrial sector, and our products and services are used in a wide range of industries, including electronics, medical research, renewable energy, food production, and infrastructure.Our MissionWe are committed to helping...

  • Therapeutic Care Manager

    2 months ago

    Seventeen Mile Rocks, Australia Strive Community Care Full time

    **Introduction**: ABOUT US **Description**: ABOUT THE ROLE Strive Community Care provides therapeutic home environments for children and young people with histories of complex trauma, abuse and neglect. Strive Community Care utilises a strong Therapeutic Framework and unique CREATE Model of Care with a focus on establishing holistic safety for children...

  • Supervisor, Field Service

    5 months ago

    Seventeen Mile Rocks, Australia Thermo Fisher Scientific Full time

    **Position Summary** Liaise with the organisation, equipment suppliers and service management to ensure customer requirements can be met. Support timely customer issue resolution if required by working directly with customers & our team to solve potential differences in product performance vs expectations! Perform maintenance and repair activities as...

  • Workshop Service Supervisor

    5 months ago

    Seventeen Mile Rocks, Australia Rexroth Full time

    **Company Description** Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally...

  • Customer Service Represenative

    5 months ago

    Seventeen Mile Rocks, Australia Labour Solutions Australia Full time

    Job description **Job Advertisement**: Customer Service Representative - Seafood Manufacturing Company Are you a passionate and customer-focused individual looking for an exciting opportunity in a reputable seafood manufacturing company? Look no further! We have an immediate opening for a Customer Service Representative at our company located in Seventeen...

  • External Service Coordinator

    1 month ago

    Seventeen Mile Rocks, Queensland, Australia Bosch Full time

    Company OverviewBosch Rexroth stands as a premier manufacturer and provider of hydraulic systems, power units, and automation components tailored to meet the unique demands of various industrial sectors. A career with Bosch Rexroth offers the chance to gain invaluable experience within a highly respected manufacturing entity, ideal for those who are...

  • Service Supervisor

    3 months ago

    Seventeen Mile Rocks, Australia Rexroth Full time

    **Company Description** Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally...

  • Customer Service Representative

    1 week ago

    Seventeen Mile Rocks, Queensland, Australia Tomra Full time

    About the Role:Tomra is seeking a Customer Experience Ambassador to champion the Containers for Change Scheme and deliver exceptional customer service at our recycling centres. As a key member of our team, you will be responsible for ensuring a great experience for our customers, maintaining a clean and efficient work environment, and promoting the TOMRA...

  • Office Reception/administration Representative

    5 months ago

    Seventeen Mile Rocks, Australia Whole Yards Pty Ltd Full time

    **About Us**: Whole Yards is a thriving Brisbane-based Landscaping and Gardening Company currently experiencing a period of dynamic growth. As we expand our operations, we are seeking a dedicated Casual Employee to join our Brisbane-based team and contribute to the day-to-day office and administration tasks. **Position Overview**: We are offering a casual...