Customer Service Specialist

3 weeks ago

Braeside, Australia Bluescope Full time

Job Description

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Australian Steel Market business as a Customer Service Specialist within our Customer Service Team based in Braeside. As someone who strives for service excellence, you will be the key customer representative to a dedicated portfolio of highly valued key customer accounts. You’ll enjoy the freedom of building and maintaining positive relationships with customers whilst making a significant impact on the business.

Are you looking for the next step in your career?  Take your expertise and professional knowledge to the next level. You will drive the internal departments to implement and deliver innovative and cost-effective supply chain solutions that will elevate business output. Success in this role will come from your ability to think outside the box and bring fresh ideas to the table. You’ll lead the way in driving growth and efficiency in our supply chain operations and be a key player in our overall success. If you’re looking for an exciting challenge, this is the role for you

You will have the opportunity to work with a highly motivated and experienced team, who are committed to delivering exceptional customer service. Working closely with the Customer Service State Manager, you’ll have the opportunity to identify gaps in our processes, share your knowledge in products and processes with your internal team, and advocate for your key customers by influencing internal teams to improve supply and service outcomes.  

What Will You Do?

As a senior member of the team, you’ll be relied upon to lead with enthusiasm, supporting the team to succeed. You’ll use your strong analytical skill set to make data-driven decisions that continuously improve the customer experience, helping us to create smart solutions together. You will also:

  • advocate for the customer and deliver a superior customer experience for your account portfolio, as well as identifying new opportunities for improvement in supply.
  • engage and collaborate with internal stakeholders to provide solutions and deliver product in line with customers business needs
  • undertake analysis projects on a national scale to identify, monitor, and analyse customer and market trends as well as supply performance.
  • coach the team, providing insight and direction to strengthen capability across the national customer service group.
  • support continuous improvement opportunities with our systems and processes, implementing changes for internal teams and customers

More About You

With your experience in a customer service, supply chain or a sales role, you will bring:

  • a commitment to providing and fostering an exceptional customer experience
  • exceptional attention to detail with the ability to resolve issues, identify solutions and contribute to process improvements
  • a proactive approach and the ability to work within a fast-paced and dynamic environment
  • effective influencing skills to be able to develop and foster strategic partnerships

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

  • create and deliver innovative solutions that drive transformation in our business
  • make an impact that really does shape the world we live in
  • keep growing through continuous learning and development opportunities
  • enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Sunday 16 June 2024. 

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