![Bullivants](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
2 weeks ago
- Outstanding employee benefits with ongoing training and career development
- Be part of our team in a permanent fulltime role located in Braeside, VIC
YOUR OPPORTUNITY
Due to exciting business growth, we have a career opportunity for a
Customer Service Manager to support our Customer First philosophy.
Braeside Victoria.
Whilst you will be focusing on delivering exceptional service to our customer service team members and our customers, this role will also see you supporting the day to day administration of our Braeside branch.
You will be managing a small team of around 7 Customer Service Officers in NSW and VIC, providing coaching and support, manage customer feedback and investigate complaints, liaising with other locations and departments to ensure we meet and exceed our customer's expectations.
This is an amazing opportunity to kick start your long-term career and grow with a business that is keen to invest in your future.
Your key responsibilities include, but not limited to:
- Coach and assist the Customer Service team to improve our capability and develop our people
- Managing enquiries or customer feedback regarding concerns or complaints and see through to resolution
- Build engaging relationships with our customers and internal stakeholders during every interaction which includes the operations and warehousing team
- Liaise with sales team members in arranging sales leads to be followed up by external sales team members
- Develop and maintain a strong product knowledge of the Bullivants service offering
- Seek opportunities to improve processes or create efficiencies within your work area and team
- Review processes and procedures ongoing, ensure regular/consistent improvements are implemented and rolled out to the business
- Drive employee engagement and enablement improvement through the relevant survey results analysis and action planning
- Liaise with key stakeholders to help facilitate sales promotion activities across the region whilst ensuring appropriate customer service levels are maintained
- Be the project lead for your customer servicerelated projects. Ensure end to end delivery of your project within agreed timeframes and as directed by the business
To be successful, you will have:
- Customer Service experience is essential and previous leadership experience is desirable
- Excellent oral and written communication skills
- Confidence and experience with the Microsoft suite of products
- Excel and Word are essential
- Strong time management skills
- Be safety minded and promote all things safety within our business
- Ability to multitask as necessary during busier periods
- Experience with industrial products such as lifting and rigging, trade products is preferred but not essential we will provide training
- Proactive approach to solution finding with a proven ability to analyse and solve complex problems
- Motivated to provide Exceptional Service Outcomes
- Strong commercial acumen
- Confident negotiator, influencer and communicator
CULTURE & BENEFITS
A career with Bullivants will offer you rewarding experiences and opportunities for growth and development.
We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:- Monday to Friday role
- A range of diversity and wellbeing initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations, and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more
- Salary sacrificing and novated leasing options
We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.
OUR STORY
Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division.
Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety.
Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers.
We have built our business by working with our customers and developing our range of products and services around their requirements-
Customer Service Consultant
1 week ago
Braeside, Victoria, Australia Conquest Personnel Pty Ltd Full timeCustomer Service Coordinator - hybrid WFH and the Braeside officeA workplace that believes in offering encouragement and support allowing the team to perform at their best and work together.Providing exceptional customer service comes naturally to you and you enjoy being the first point of call for customer enquiries. You are always one step ahead.The role...
-
Customer Service Specialist
2 weeks ago
Braeside, Victoria, Australia Bluescope Full timeJob DescriptionBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...
-
Customer Service Specialist
2 weeks ago
Braeside, Victoria, Australia BlueScope Full timeBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to...
-
Customer Service Representative
1 week ago
Braeside, Victoria, Australia Veritas Recruitment Pty Ltd Full timeWork Type: Fixed Term Contract Full TimeWork Mode: HybridIndustry: Call Centre & Customer ServiceLocation: Braeside VictoriaSalary:$ $36.00 HourlyReference: BH Key Responsibilities: General Account Management Processing and Tracking of Orders Ensuring constant communication with the businesses that this company is working with Resolving customer inquiries...
-
Customer Service Officer
1 week ago
Braeside, Victoria, Australia TeamKids Full timePositive, friendly and vibrant Customer Service team Excellent employee benefits, including 5 weeks leave. Braeside location, close to home.Come and join the TeamKids family as our next Customer Service guruAbout UsTeamKids is an Employer of Choice We exist to enrich children's lives, and are owned and operated by Teachers and Childcare experts.We provide...
-
Customer Service Officer
1 week ago
Braeside, Victoria, Australia Woodforde Group Full timeTemporary full time opportunity | $32 - $34p/h + Super Start date 22nd November until December 22nd Full time | Braeside location | Parking onsiteThe OrganisationThis leading FMCG organisation based in Braeside are recruiting Customer Service Officers on a temporary basis due to demand in the holiday period. A leader in its field and who benchmarks the...
-
Customer Service Officer
1 week ago
Braeside, Victoria, Australia Australia Wide Office Staffing Full timeTemp with a view to Perm - $35.00 per hour Customer Service, Office Admin Mon to Fri 9 am to 5 pm on site Family friendly office Braeside, parking on siteYour 'nothing is too much trouble' attitude, outstanding customer service, computer and communications skills are required within this renowned Pharmaceutical manufacturer. Working in a super team...
-
Customer Service
2 weeks ago
Braeside, Victoria, Australia elle belle recruitment Full timeSmall & Supportive Team Fast Paced Environment Hourly Rate + commissionThe CompanyThis industry leading business offer support and guidance to professionals within the Building/Construction sector.The PositionThis role will be offered as a temp position with an immediate start. Flexible hours.The Duties Follow up leads Build rapport with prospective...
-
Customer Service Officer
1 week ago
Braeside, Victoria, Australia Upswing Recruitment Pty Ltd Full timeAbout the Role:_ Monday Friday Phone based sales role Handle incoming sales inquiries Contact lapsed customers Maintain client databases- It is an advantage to possess the following attributes:_ Experience working in a similar role Enjoy speaking with people Results driven Computer literacy (word processing, spreadsheets, outlook etc.) Licence and Reliable...
-
Admin/customer Service
2 weeks ago
Braeside, Victoria, Australia Melbourne Metal Recycling Full timeLarge Metal Recycler in Braeside requires a full-time person for the day to day running of the office -Monay to Friday (7:30am - 4:30pm).Duties will include - but not limited to:General reception, phone inquiries and quoting, processing customers dockets, liaising with management and yard staff, weighbridge and record keeping.If you have the ability to work...
-
Internal Sales and Customer Service
2 weeks ago
Braeside, Victoria, Australia Ranjad Pty Ltd Full timeFinish at 4pm Great team environment. Sales and Customer Service focus.The OpportunityOur client is a wholly owned Australian company who have built their reputation supplying quality products of Industrial Textiles and Accessories within Australia, New Zealand and international markets.They are currently look for an Internal Sales and Customer Service...
-
Customer Service Team Member
1 week ago
Braeside, Victoria, Australia Allan Hall HR Full timeProvide efficient and exceptional customer service and internal sales support Enjoy the security + opportunities that come with a large, nationwide business Work locally in MordiallocWhat we're looking for:We are currently on the lookout for an enthusiastic and customer focused young gun to join our legendary team at AWM Braeside. This is a unique...
-
Sales Support/ Customer Service Officer
2 weeks ago
Braeside, Victoria, Australia Woodforde Group Full timeImmediate start $33 - $37p/h plus Super 3 month temporary contract BraesideYour OrganisationThis leading FMCG organisation based in the South-Eastern suburbs are recruiting an experienced Sales and Administration Support Officer to join their team. A leader in its field, who benchmarks the quality of products it takes to market; this organisation is driven...
-
Customer Service and Data Entry Operator
1 week ago
Braeside, Victoria, Australia Trojan Recruitment Full time$28 - $30 p/h 8.30AM to 5PM start, Monday FridayOur client located in Braeside is looking for a hard working and committed Customer service /Data entry operator to join their team.The RoleAs a Data entry operator/Customer Service team member, your responsibilities will involve:Data entry Customer service Communication with external and internal customers...
-
Customer Relationship Manager
1 week ago
Braeside, Victoria, Australia Kids Unlimited Full timeFoster strong relationships with schools Achieve termly revenue goals Uphold rigorous child safety standardsThis is a Part-time role working full-time hours during the Victorian school term with School holidays off.About Kids Unlimited:Kids Unlimited is Australia's most trusted extra-curricular enrichment provider for Primary Schools. Founded in 1997, we...
-
Customer Experience Officer
1 week ago
Braeside, Victoria, Australia Arborgreen Full timeIntroduction:About the Company:We're a growing company with a tight-knit family-like community culture, and we are looking for excellence to be added to our team. Our company makes a difference to the environment by making tree planting faster, easier or cheaper for everyone.Our Vision is to be Australia's tree planting experts, eagerly sought after by...
-
Service Technician
1 week ago
Braeside, Victoria, Australia Conquest Personnel Pty Ltd Full timeBacked by over 20 years of success, this commercial doors manufacturer have thrived as a result of their niche and quality products. They offer end to end service from product design to suit the needs of their customers, right through to production and installation by their experienced and professional team. Projects include high scale commercial steel,...
-
Service Technician
1 week ago
Braeside, Victoria, Australia Motion Asia Pacific Full timeAnalyse, identify, and solve problems for our customers Servicing the VIC Region with some statewide involvement Attractive salary + super + fully maintained company vehicle- Modern technology and equipment to ensure your success in your role- Supportive culture to ensure your successful career with us- Enjoy the thrill of meeting new people and assisting in...
-
Customer Supply Analyst Vic
1 week ago
Braeside, Victoria, Australia BlueScope Full timeJob Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...
-
Field Service Scheduler
2 weeks ago
Braeside, Victoria, Australia Bullivants Full timeJoin an iconic Wesfarmers business, Australian leaders in Industrial & Safety supplies Competitive salary,company share plan & fantastic WorkPerks programWe are currently seeking an energetic and motivated Field Services Scheduler to provide comprehensive support and scheduling to our dedicated FST (Field Service Technician) team. You will be the...