Customer Service Officer
1 week ago
- Excellent employee benefits, including 5 weeks leave.
- Braeside location, close to home.
About Us
TeamKids is an Employer of Choice We exist to enrich children's lives, and are owned and operated by Teachers and Childcare experts.
We live by our core values
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_ fun, innovative, involved, remarkable & genuine._ If you're the person we're looking for we know these will resonate with you too.
About the role
We are seeking an enthusiastic and customer focused individual to join our remarkable Customer Service team for this full-time, permanent opportunity.
Our Customer Service team are genuinely excited to help our customers - parents, internal team members, schools, suppliers and partners.
You will ensure remarkable service standards, respond efficiently to customer inquiries and maintain high customer satisfaction, whilst continuing to build the TeamKids brand offering.
In addition, you will:
- Work well under pressure during our busy periods our amazing Customer Service team can take over 700 calls a day
- Attention to detail an important skill when dealing with enrolments, payments, and all administration
- Strong conflict resolution sometimes, customers aren't happy. It's the job of the incredible Customer Service team to work with customers to find a resolution and follow up feedback
- Assisting in trouble shooting our Customer Service team are allrounders, and have been known to help with everything from customer account errors to printers not working
- Team player our Customer Service team are always ready to have a laugh, help each other out, assist any other departments, and to get stuff done
- Knowledge and experience using Fully Booked is preferred but not essential
- Knowledge of child care subsidy is a bonus
- Hours are 9:00am 5:00pm during the school term, and 7:00am and 6:30pm during the school holidays
The perks
- Ongoing training and mentoring to help you succeed.
- 5 weeks leave, including annual leave, quarterly "Me Days" and Birthday leave.
- Discounts galore retail, fuel, technology, movies, gym memberships and more.
- 95% off TeamKids care for your own children if they attend one of our services.
- Employee Assistance Program and wellbeing initiatives.
We are proud to be an Equal Employment Opportunity employer, and we are committed to ensuring the safety of all children in our care.
This means at TeamKids we are passionate about equality and diversity, we value every individual, we passionately protect and ensure every child's safety, and are always seeking to be better and do better than yesterday.
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