Customer Service Officer Full-time

1 week ago

Sydney, Australia PACT group Full time

Company Description

Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and personal-care categories to all the major retailers and global FMCG brand owners. 

Job Description

About this opportunity

Reporting to the Customer Service Manager, you will be working within a supportive and energetic team, to deliver a quality, end-to-end, positive experience to a broad range of customers.

Based in Eastern Creek, this role will see you liaising with internal stakeholders, as well as customers to provide a full range of support including order entry to delivery, managing queries relating to orders and products, providing PODs and delivery ETAs, as well as setting up new customer accounts.

Collaborative and pro-active in your approach, you will take ownership of the process, to ensure timely service and a positive outcome for both customer and business.

Your key responsibilities will be to:

  • Process high volume customer orders
  • Managing email & phone enquiries from customers regarding sales orders and stock availability, upselling/cross selling where appropriate
  • Attending to phone calls relating to consumer enquires
  • Run daily reports and conduct data analysis via SAP and Excel
  • Experience with forecast entering is ideal
  • Liaise with customers and dispatch to coordinate and follow up deliveries

Your skills and experience

To be successful in this role, you’ll have:

  • SAP experience 
  • Intermediate to advanced MS Office 365
  • Demonstrated high level computer skills
  • Willingness to be part of a dynamic team
  • High attention to detail
  • Ability to prioritise and manage time
  • Demonstrated ability to identify and resolve problems quickly
  • Extensive customer service experience within a manufacturing (FMCG) or production environment
  • Excellent communication and negotiation skills with the ability to work cross-functionally

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