Support Officer

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is looking for a Support Officer to join our team.

**Benefits**
- Ongoing part time (21hr/wk) opportunity
- Clerk Grade 3/4
- Salary range: $75,992- $83,211 + super (pro rata), commensurate with experience
- Flexible working arrangements
- State of the art offices, Sydney CBD
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities

**About Us**

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our CTP Assist team who operate predominantly as an outbound call centre that proactively contacts injured people at key milestones during their claims journey.

**Your responsibilities will include**:

- Deliver customer support and information via outbound calls to ensure claimants understanding of their entitlements and obligations.
- Capture, manage and resolve frontline claimant enquiries and complaints to ensure outcomes are achieved on time and to the expected standard.
- Educate claimants on legislation, procedures, their rights and responsibilities to improve community awareness.
- Contribute to the identification of trends to support continuous service improvements.

**About you**:

- Strong customer focus with high level of customer experience.
- Strong written and verbal communication skills
- Demonstrated ability in handling complex calls and providing solutions.
- Ability to negotiate and influence on complex matters.

**If you want to be part of this customer centric, high performing team that prides itself in helping customers and providing solutions, we would love to hear from you**

**Closing date: Friday 16**th** June 2023 [at 10.59am]**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

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