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Service Management Officer

1 month ago

Canberra, Australia Optus Full time

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

The role of the Service Management Officer (SMO) is to be responsible for providing enhanced and dedicated customer service and support to customers led within the Customer Delivery portfolio.

As an SMO you will have a sound understanding of the roles and responsibilities of all internal workgroups that contribute to customer satisfaction in order to effectively and efficiently resolve customer incidents, problems or queries. This role also requires a pro-active approach to customer management to ensure identification of issues and provision of solutions prio

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