Service Management Officer

5 months ago

Canberra, Australia HAYS Full time

12-month contract on offer for experienced ITSM professional
**Your new company**
is seeking to engage a skilled and experienced IT Service Management professional to join its Service Management Office on an initial 12-month contract. The Service Management Office is responsible for delivering IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch.

**Your new role**
The APS6 IT Service Management Officer will provide detailed technical, professional, policy, operational support and advice in relation to complex issues relating to their relevant practice.
The position is responsible for actively managing key internal and external stakeholder relationships and it may liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division.

**Duties**
Responsibilities may include but are not limited to:
Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
Reporting on practice operations and performance.
Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

**What you'll need to succeed**
Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
Demonstrated experience working in a high-performing, collaborative team environment both in-person and virtually.
Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
Demonstrated high standard of written and verbal communication skills.
Demonstrated high level conceptual, analytical, and problem-solving skills.
Demonstrated strong commitment to meeting agreed work targets and standards.

**Desirable**
Experience in other related IT practices, such as Service Desk, Software Development, Infrastructure Management etc.
Experience in technical documentation e.g. process or policy design.
Experience with Atlassian JIRA Service Desk and/or Confluence.
Experience working in government or providing services to government agencies.

**What you'll get in return**
In return for your expertise, our client offers:
A 12-month initial contract
Challenging yet impactful work in an autonomous environment
Opportunities for professional growth and development.
Competitive hourly rate (paid weekly)

2855521

  • IT Service Management Officer

    5 months ago

    Canberra, Australia PowerData Group Consulting Full time

    **Location**: ACT **Security Clearance**: Must have NV1 Clearance **Requirements**: IT Service Management Officer

  • Service Management Officer

    5 months ago

    Canberra, Australia Optus Full time

    **Location**:, ACT **Company**: Optus **Type**: Full Time **Job ID**: 158660 At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive...

  • Aps6 Service Management Officer

    5 months ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$72 - au$80 per hour + super- **APS6 Service Management Officer - Federal Government role**: - **Contract Term: Initial 12 Months contract + possible extension.**: - **Deakin Office location with flexible working option available** **About the Role** The APS6 IT Service Management Officer will provide...

  • Aps 6 IT Service Management Officer

    5 months ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: APS 6 - IT Service Management Officer - ** $72 - $80 / Hourly (+ Super)**: - ** Canberra**: - ** Contract (12-months, possible extension)** **About the role** The APS6 IT Service Management Officer is responsible for operational management of one of the integrated practices operated by the Service Management Office, for example:...

  • Office Administrator

    2 months ago

    Canberra, Australia HoliCare Community Service Full time

    Demonstrate a working knowledge of NDIS policies and procedures - Maintain compliance with NDIS policies and procedures - Conduct staff intake and onboarding processes - Manage the onboarding of new clients - Prepare and submit required reports to the Department of Communities and Justice - Compile and manage regular reports to maintain timely and accurate...

  • Client and Service Management Officers

    2 months ago

    Canberra, Australia Fujitsu Full time

    About the job Client and Service Management Officers **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • Operations Enabling Officer

    5 months ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    As an Operations Enabling Officer, you will be a part of a deployable team who provide specialised support to enable ASIS operations across the spectrum of overseas environments. Operations Enabling Officers are recruited for their varied backgrounds, existing skillsets, demonstrate judgement and experience in arduous or complex environments. Operations...

  • Medical Officer

    4 weeks ago

    Canberra, ACT, Australia ROYAL FLYING DOCTOR SERVICE Full time

    Join the Royal Flying Doctor Service as a Medical Officer - Emergency RetrievalWe are seeking a highly skilled and experienced Medical Officer to join our Emergency Retrieval team in Dubbo and Broken Hill. As a Medical Officer, you will be responsible for providing critical care to patients in rural and remote areas of NSW.About the RoleThis is an exciting...

  • Compliance and Risk Officers Executive Level 1

    3 months ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Compliance and Risk Officers Executive Level 1 **$139,822 - $163,364 plus superannuation** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence...

  • Officer Safety Technical Capability

    2 months ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Officer Safety Technical Capability Level 6 **$111,989 - $129,063 plus superannuation** **ABOUT US** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting...

  • Officer Safety Technical Capability Lead Executive

    2 months ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Officer Safety Technical Capability Lead Executive Level 1 **$139,823 - $163,364 plus superannuation** **ABOUT US** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve...

  • Operations Enabling Officer Level 6

    5 days ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Selection Documentation **Operations Enabling Officer** **Level 6** - $116,245-$133,968 plus superannuation * - **_total remuneration package comprises salary and applicable allowances_** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of...

  • Patient Transport Officer

    4 weeks ago

    Canberra, ACT, Australia ROYAL FLYING DOCTOR SERVICE Full time

    About the RoleWe are seeking a skilled Patient Transport Officer to join our team at the Royal Flying Doctor Service in Corowa. As a Patient Transport Officer, you will be responsible for providing high-quality patient care and transportation services to patients in need.Key ResponsibilitiesPerform patient assessments and interventions on-roadProvide...

  • ICT Service Officer

    1 week ago

    Canberra, ACT, Australia APS Full time

    About the RoleWe are seeking self-starters to join our team in the Service Management Branch (SMB), Cyber Operations Division (COD). As an ICT Service Officer, you will play a critical role in supporting the ICT Service Centre (ICTSC) by administering and maintaining the ICT Service Catalogue items using relevant tools and technologies.Key...

  • Psychological Administration Officers Level 5

    5 months ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Psychological Administration Officers Level 5 **$97,277 - $104,805 plus superannuation** **ABOUT US** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting...

  • Psychological Administration Officers Level 6

    5 months ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Psychological Administration Officers Level 6 **$107,682 - $124,099 plus superannuation** **ABOUT US** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting...

  • Office Services Team Lead

    2 weeks ago

    Canberra, ACT, Australia Spamil Full time

    About the RoleWe are seeking an experienced Office Manager to join our Office Services team in Canberra. As a vital link between national teams and other branches, you will be liaising directly with internal stakeholders, clients, and service providers.Your ResponsibilitiesManage the office services team and oversee all day-to-day activities and functions of...

  • Physical Security Officer Level 6

    1 month ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    PHYSICAL SECURITY OFFICER Level 6 **$111,989 - $129,063 plus superannuation** **ABOUT US** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence...

  • Aps5 - Act - Nema Planning Officer

    5 months ago

    Canberra, Australia National Emergency Management Agency Full time

    **National Emergency Management Agency**: National Emergency Management Agency (NEMA) was established on 1 September 2022 as a single, accountable Commonwealth authority that delivers a whole-of-nation approach to reducing disaster risk, planning, preparing for, responding to and recovering from all hazards across the emergency management continuum. NEMA...

  • Customer Service and Administration Officer

    3 weeks ago

    Canberra, ACT, Australia Randstad Full time

    We are seeking a highly skilled and experienced customer service and administration officer to join our team at Randstad. The ideal candidate will have excellent attention to detail and strong written and verbal communication skills.Key Responsibilities:Provide general administrative support, including document management and scheduling.Manage incoming calls...