Service Management Officer

6 months ago

Canberra, Australia HAYS Full time

12-month contract on offer for experienced ITSM professional
**Your new company**
is seeking to engage a skilled and experienced IT Service Management professional to join its Service Management Office on an initial 12-month contract. The Service Management Office is responsible for delivering IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch.

**Your new role**
The APS6 IT Service Management Officer will provide detailed technical, professional, policy, operational support and advice in relation to complex issues relating to their relevant practice.
The position is responsible for actively managing key internal and external stakeholder relationships and it may liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division.

**Duties**
Responsibilities may include but are not limited to:
Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
Reporting on practice operations and performance.
Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

**What you'll need to succeed**
Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
Demonstrated experience working in a high-performing, collaborative team environment both in-person and virtually.
Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
Demonstrated high standard of written and verbal communication skills.
Demonstrated high level conceptual, analytical, and problem-solving skills.
Demonstrated strong commitment to meeting agreed work targets and standards.

**Desirable**
Experience in other related IT practices, such as Service Desk, Software Development, Infrastructure Management etc.
Experience in technical documentation e.g. process or policy design.
Experience with Atlassian JIRA Service Desk and/or Confluence.
Experience working in government or providing services to government agencies.

**What you'll get in return**
In return for your expertise, our client offers:
A 12-month initial contract
Challenging yet impactful work in an autonomous environment
Opportunities for professional growth and development.
Competitive hourly rate (paid weekly)

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