Aps6 Service Management Officer

1 week ago

Canberra, Australia Talent International Full time

australia australian capital territory contract au$72 - au$80 per hour + super- **APS6 Service Management Officer - Federal Government role**:

- **Contract Term: Initial 12 Months contract + possible extension.**:

- **Deakin Office location with flexible working option available**

**About the Role**
The APS6 IT Service Management Officer will provide detailed technical, professional, policy, operational support and advice in relation to complex issues relating to their relevant practice.
The position is responsible for actively managing key internal and external stakeholder relationships and it may liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division/NDIA.

Responsibilities of the role include but are not limited to:

- Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
- Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
- Reporting on practice operations and performance.
- Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
- Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

**Skills and Experience**
**Essential Criteria**
- Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
- Demonstrated experience working in high performing, collaborative team environment both in-person and virtually.
- Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
- Demonstrated high standard of written and verbal communication skills.
- Demonstrated high level conceptual, analytical, and problem-solving skills.
- Demonstrated strong commitment to meeting agreed work targets and standards.

**Desirable Criteria**
- Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management etc.
- Experience in technical documentation e.g. process or policy design.
- Experience with Atlassian JIRA Service Desk and/or Confluence.
- Experience working in Government or providing services to Government agency.

**Eligibility/Other Requirements**:
**How to Apply**:

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