IT Service Management Officer

3 days ago


Canberra, Australia PowerData Group Consulting Full time
Location: ACT 
Security Clearance: Must have NV1 Clearance

The Data and Services Delivery Governance Branch within DFAT’s Information Management and Technology Division has a requirement for a suitably skilled IT Service Management Officer. This role will provide support to the Director – Client Support Section, with a focus on managing the day-day operations, driving continuous improvement, and transforming services to improve the end user experience. This work includes governance and oversight of the departments outsourced ITSM service delivery, managing key stakeholder relationships and assisting the team through periods of change and transformation, as operating models, systems, and processes are refreshed and updated. Candidates must have a broad range of experience and knowledge of IT Service Management delivery, practices and procedures, tools, and techniques

RequirementsFlexible working arrangements may be considered on a case-by-case basis i.e. (4 days in office + 1 day from home). Remote/interstate-based candidates will not be considered.

Essential criteria:
▪ Minimum 5 years IT Service Management experience, with strong understanding of the ITIL Service Lifecycle, practices, and procedures.
▪ Working knowledge of IT Service Management delivery, including complex problem solving, and issues management, operational governance, and oversight on IT service management delivery outcomes.
▪ Strong leadership skills and the ability to work with a high level of independence.
▪ Strong relationship management skills which can be applied to multiple stakeholder groups across various levels and departments to achieve desired outcomes.
▪ Experience working in a complex global ICT environment across hybrid and geographically dispersed teams to deliver on business and broader departmental requirements.
▪ Ability to simultaneously handle multiple and complex issues working through competing priorities. ▪ Exceptional communication, collaboration, problem-solving and critical thinking skills.

Desirable criteria:
▪ Experience and skills with engaging and managing multiple ICT vendors in an outsourced IT Service Management environment.
▪ Experience in supporting ITSM toolset rollouts, with a focus on requirements gathering, process optimisation, alignment between business and technical objectives and end user support and training.
▪ Qualification and/or accreditation in IT service management, project management and quality management systems, tools, frameworks, and standards (i.e., ITIL 4, ISO/IEC 20000, COBIT, etc).



  • Canberra, Australia Kinetic IT Full time

    **Job no**: WWREQ0025520 **Employment type**: Full Time **Location**: Canberra **Categories**: Leadership Join Kinetic IT as a **Service Delivery Manager** for a fixed term engagement of 6 months working directly with a Federal Government customer, part of a national Service Management team whilst based embedded onsite with the customer in Canberra,...


  • Canberra, ACT, Australia Clicks IT Recruitment Full time

    Under direction of the Service Desk Team Leader, Service Desk Officers have a range of responsibilities including, but not limited to:Providing effective Service Desk support for IT Services' clients.Recording incidents, service requests, status and resolution information using the IT Service Management System, escalating incidents and service requests...


  • Canberra, Australia Clicks IT Recruitment Full time

    The Information Management Officer has a range of responsibilities that include but are not limited to the following: - Manage information assets in line with best practice information security and compliance with information management legislation and standards - Plan for, and implement, a change to the record authority - Plan for, and implement, changes...


  • Canberra, Australia Latitude IT Full time

    Rate: $800-$1000 PAYG (inclusive of super) - Mostly Remote Work - Canberra Head Office - 6-month contract (potential to extend) Are you a strategic thinker with a knack for shaping the future? We're seeking a dynamic individual to drive government digital transformation. No UX/UI, just pure strategic and service design prowess. **Key Attributes**: -...


  • Canberra, Australia CPS IT Consulting Full time

    CPS IT Consulting is supporting a long standing client recruit for a **Technical Services Manager **to be based in Canberra. Our client is a leading provider of Managed Services and Professional IT Services and Solutions in Australia and is listed on the ASX. Our client specialises in delivering exceptional services to their clients throughout the country,...

  • Executive Officer

    3 weeks ago


    Canberra, Australia Clicks IT Recruitment Full time

    Requirements About our requirements The role will be responsible for, but not limited to: Analysing and synthesising information from a range of internal and external sources to provide timely strategic advice to the FAC. Proactively managing the workflow through the FAC's office, including providing advice on context, quality assurance and coordinating any...


  • Canberra, Australia IT Alliance Australia Full time

    Canberra **Australian Electoral Commission** One of our **Federal Government** clients is looking for **Branch Project Officer **in **Canberra**.** **We are looking for the following Skills/Experience**: - Minimum 5 years’ experience in Power BI report development with Reporting Services and Cloud Services versions. - Well-developed computer and...

  • Executive Officer

    1 week ago


    Canberra, ACT, Australia Clicks IT Recruitment Full time

    RequirementsAbout our requirements The role will be responsible for, but not limited to:Analysing and synthesising information from a range of internal and external sources to provide timely strategic advice to the FAC.Proactively managing the workflow through the FAC's office, including providing advice on context, quality assurance and coordinating any...


  • Canberra, ACT, Australia Zone IT Solutions Full time

    We are hiring for the role of Project Support Officers.As a Project Support Officer, you will be responsible for assisting project managers in the planning, coordination, and execution of projects Prior experience in a project support or project coordinator role.Strong organizational and time management skills.Proficiency in project management tools and...


  • Canberra, ACT, Australia Zone IT Solutions Full time

    We are looking to hire Project Support Officers to join our team. As a Project Support Officer, you will play a key role in supporting project managers throughout the project lifecycle.RequirementsPrevious experience in project support or project coordination positionsStrong organizational and time management abilitiesFamiliarity with project management...


  • Canberra, ACT, Australia Ressam IT Recruitment Full time

    Initial 12 month contract with extension possibilities Based in Canberra Requires current and active TSPV Security ClearanceWho We Are?SecurityWhat We Are Looking ForProject Support OfficerMission Data Division (MD) within the Australian Signals Directorate (ASD), will deliver cutting edge capabilities to Defence through a variety of different programmes and...


  • Canberra, Australia Ressam IT Recruitment Full time

    Initial contract of 12 months with 36 months extension - Based in ACT, NSW, QLD - Requires Baseline Security Clearance **Who We Are?** **Security** **What We Are Looking For** **Lead Compliance Officer** The Lead Compliance Officer is accountable under limited direction to perform complex work to provide oversight over the Agency’s cyber security...


  • Canberra, Australia PowerData Group Consulting Full time

    Job DescriptionLocation: ACT Security Clearance: Must have NV1 ClearanceThe Data and Services Delivery Governance Branch within DFAT’s Information Management and Technology Division has a requirement for a suitably skilled IT Service Management Officer. This role will provide support to the Director – Client Support Section, with a focus on managing the...

  • Project Officer

    1 week ago


    Canberra, ACT, Australia IT Alliance Australia Full time

    Canberra, Brisbane, Adelaide and MelbourneServices AustraliaOne of our Federal Government clients is looking for Project Officer in Canberra, Brisbane, Adelaide and Melbourne.We are looking for the following Skills/Experience:Communicate confidently and present messages in a clear, concise, and articulate manner. Demonstrate personal resilience and...


  • Canberra, ACT, Australia Optus Full time

    Service Management Officer:Date:05-Mar-2023Location: Canberra, AustraliaCompany:Singtel GroupSo, why Optus?At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians. We believe in the strength of a...


  • Canberra, Australia Optus Full time

    **Location**:, ACT **Company**: Optus **Type**: Full Time **Job ID**: 158660 At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive...


  • Canberra, Australia IT Alliance Australia Full time

    One of our **Federal Government** clients is looking for** **in. **We are looking for the following Skills/Experience**: - Minimum of Procurement & Contract Management Diploma or related Degree required. - Demonstrated experience as a Procurement Officer, or similar role. - Experience with IT Service Management Frameworks, such as ITIL. - Highly effective...


  • Canberra, Australia IT Alliance Australia Full time

    Canberra, Sydney, Brisbane, Adelaide and Melbourne **Services Australia** One of our **Federal Government** clients is looking for **EL2 Technical Service Delivery Manager **in **Canberra, Sydney, Brisbane, Adelaide **and** Melbourne.** **We are looking for the following Skills/Experience**: - Experience working with and influencing internal and external...


  • Canberra, Australia IT Alliance Australia Full time

    Canberra, Sydney, Brisbane, Adelaide and Melbourne **Services Australia** One of our **Federal Government** clients is looking for **EL2 Technical Service Delivery Manager **in **Canberra, Sydney, Brisbane, Adelaide **and** Melbourne.** **We are looking for the following Skills/Experience**: - Experience working with and influencing internal and external...


  • Canberra, Australia PowerData Group Consulting Full time

    **Location**: ACT **Security Clearance**: Must have NV1 Clearance **Requirements**: IT Service Management Officer