Customer Service Officer

1 week ago

City of Bayside, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

  • 6 Month Contract
  • Possible 6 Month Extension
  • Support, Training and Progression
  • 100% Onsite, Parking available
  • Location Dandenong, Victoria
  • Salary: $34.59

Day to Day Task Requirement:

  • This role will be the first point of contact for customers in the service centre, offering digital transactions and information to set the tone for a positive customer experience;
  • Provide exceptional customer service by leveraging digital platforms and online services to meet customer needs effectively;
  • Deliver services that provide timely, accurate and efficient information and assistance to the Victorian community, ensuring the delivery of a high-quality customer experience that is user-friendly, convenient, and secure via the digital platform; and,
  • Actively encourage customers to use online transactions, providing guidance and support when needed.

Essential requirements:

The below requirements are integral pre/post-requisites of the role:

  • Demonstrated experience in providing excellent customer service in a service centre or frontline service environment
  • A good driving record (upholding the safety standards and expectations of the role) with no serious or repeated Road Safety breaches in the last 5 years (driver licence record details will be reviewed as an integral part of recruitment)
  • Ability to work in both a seated and standing position
  • Flexible to work a variety of different hours each week
  • Available to work 20-38 hours per week
  • Willingness to work flexibly within operational hours; and
  • Ability to travel within the area and neighbouring centres as per the needs of the business
  • Must have a valid Police Clearance check and Full Work Rights to work in Australia

Interested, make sure to apply

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