Business Continuity Manager

1 day ago

Melbourne, Australia Marsh Pty Ltd Full time

We are seeking a talented individual to join our Risk team at Mercer. This role will be based in location. This is a hybrid role that has a requirement of working at least two to three days a week in the office.

Business Continuity Manager  

The primary responsibility of this position is to lead the development, implementation and ongoing management of Mercer Super’s Business Resilience Management capability across the Mercer Super lines of business. 

We will count on you to: 

  • Lead the development and implementation of the Business Resilience Framework in partnership with business owners including incident, emergency and crisis management. 

  • Lead delivery of the business resilience management approach in collaboration with stakeholders aligned to legislative and regulatory requirements and best practices. 

  • Facilitating the Operating Unit through activity including Business Impact Analysis exercises and Business Resilience Plan development / updates 

  • Develop policies, procedures and other relevant documentation  

  • Develop strategic relationships with key internal and external stakeholders. 

  • Manage and monitor ongoing adherence with the Business Resilience Management policy and framework. 

  • Develop and facilitate the schedule of Business Recovery Plan test requirements and exercises, guided by the global MMC Business Resilience Management program and framework. 

  • Plan and promote visibility to annual schedule of annual calendar of Business Resilience Management activity. 

  • Work with stakeholders to further integrate crisis response, business continuity and disaster recovery planning across business lines. 

  • Lead incident response activities to drive resolution and minimize disruption as a key member of the Incident Response Team (IRT). 

  • Develop and assist in the reporting on Business Resilience Management activities to Boards, management, regulators, partners and clients. 

  • Develop and provide periodic ad/hoc training on Business Resilience Management. 

What you need to have:  

  • A minimum of 10 years’ experience in professional services organization or professional customer services. 

  • Demonstrated experience in driving and implementing Business Resilience management programs in an Australian Superannuation and/or Banking context. 

  • Relevant risk management and technology qualifications an advantage. 

  • Excellent verbal and written communication  

  • Excellent time management skills 

  • Strong business acumen and financial skills 

  • People management skills 

  • Demonstrated stakeholder management capabilities 

  • Ability to work effectively across the organisation 

  • Self-motivation with initiative, energy and drive to succeed 

  • Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management and structured thinking 

What makes you stand out:

  • Experience within a financial services or superannuation fund specifically

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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