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Systems & Network Support Officer

1 month ago

Melbourne, Australia Lucas Restaurants Full time
  • Great company culture & generous staff discounts
  • Convenient CBD office location
  • Role commencing July 1st 2024

About LUCAS Restaurants:
Home to Australia’s most beloved and acclaimed restaurants, including Chin Chin Melbourne and Sydney, GoGo Bar, Kisumé, Hawker Hall, Baby Pizza, Yakimono, Society and Grill Americano. Australian in our approach and unbound by dining traditions, creating venues and experiences to be shared with others.

About the Opportunity:
The LUCAS Restaurants Systems & Network Officer will be responsible for providing expert technical support to the LUCAS head office and all LUCAS venues in a timely manner and as determined by the Technical Services Manger. This role will commence from the 1st of July 2024.

Main Role Responsibilities:

  • Setup Logins to all internally used applications according to company standard
  • Provide Hardware and basic network support for POS, EFT Machines
  • Commission new laptops for colleagues per company standards
  • Ensure support is provided for all internally used applications/systems and escalate to the respective vendors where required.
  • Provide Desktop and Onsite Support to all venues.
  • Work alongside the team to identify, monitor and resolve network related issues.
  • Work alongside the team to implement new technical strategies (E.g., security improvements)
  • Ensure all technical cases worked on are inputted and updated in the IT ticket system
  • Be available to answer Emergency calls during and after Business Hours on a rotating roster, as determined by the Technical Services Manager

Experience, Skills & Attributes 

  • Tertiary education in IT Networking/ Systems or similar 
  • Previous experience in a technical support/ helpdesk role or similar 
  • Previous experience working with CISCO Meraki Firewalls, HP Switches, Microsoft 365 and Azure AD
  • Previous experience using a ticketing system
  • Excellent communication skills, both written and verbal
  • A sense of urgency with an ability to meet critical deadlines
  • Strong organisational skills and the ability to manage time effectively

Working with LUCAS Restaurants:
People are at the core of our success and our culture goes beyond our workplace. In addition to a competitive salary, you will enjoy a 50% discount across our venues, retail and wellbeing benefits and development opportunities to support and grow your career. Hospitality from the heart and respect for all defines our guiding values - we call it LUCAS Hospitality. 

Interested?

Sound like you? Then click “Apply” and submit your current CV and cover letter.
For more information on what it’s like to work at LUCAS Restaurants, visit www.lucascareers.online.
  
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