Technology Support Specialist

4 weeks ago

Melbourne, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

**How you can help make a better world of work**
- Technology Support Mission: Putting people first, we respond quickly to resolve issues. Engaging at key points in their journey, we become trusted partners - enhancing the experience and allowing Campers to deliver greater impact._

**As part of coverage for Parental Leave we have a 3 month contract available within our IT Support Team working out of our Richmond office 3 days per week (Monday, Tuesday + One other day)**

You will be a self starter, who can work autonomously, with amazing attention to detail - this role would suit individuals who are studying IT, but we’d love to hear from you if you have experience and are returning to the workforce, looking for a short term contract or simply have a personal interest in IT.

**In this role you will be focused on**:

- Service Request provisioning,
- Actioning process driven work relating to audit remediation
- Co-ordinating with our end users as part of hardware refresh activities (Jamf)
- First level troubleshooting and issue resolution.
- Occasional in office event / meeting room technical support (Zoom Rooms and Crestron system)

**You are**
- _Empathetic, and this helps you align with people in times of high stress._
- _Curious and have an appetite to learn new skills and tools._
- Self driven - You find value in the work you do because of the impact it has on people in the company. This makes even the boring or tedious parts of our work feel worth doing.
- Well versed in the hard-skills required to provide a great support experience. These aren’t only technical - i.e. the ability to communicate clearly, structure interactions in a way that provides a journey and understanding to our users, create good documentation allowing people to help themselves (and much more).
- Comfortable working from the office most days. A big part of the role is live/in-person support and maintaining our office Technology - being where we’re needed is important.

**Please keep reading...**

**Non average workplaces attract above average people.**

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 “not your average” values that we live by, take a read, and if this sounds like the environment for you, please apply

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Most importantly. An opportunity to really make a difference in people’s lives.

**Here are a few highlights from Culture Amp**
- What is a People Geek?
- Learn how Culture Amp has impacted businesses around the world
- What does Culture First mean?

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