Australia FM Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

JLL is seeking an Australia FM Lead that will be working closely with the APAC FM Lead & the Workplace Team for the Atlassian account to manage the client workplaces for the Australia based sites. In this role, you will be accountable for delivering a safe and compliant workplace, along with anticipating client needs and delivering exceptional performance within the contract. This leadership position requires sound knowledge and experience across the full spectrum of facilities management, along with technical understanding and skills.

This individual understands the firm’s strategy and goals, can translate those into the business opportunities, and ensures all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.

An overview of the role:

• Provides strategic Client Relationship Management by partnering with the JLL APAC
• FM Lead to deliver the account’s IFM strategic operating plan as aligned with the Client’s real estate and business objectives.
• Builds and manages high performing teams by leading by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies.
• Drives Operations & Compliance Performance by managing all Client workplace experiences and facilities services activities for all JLL-managed properties in Australia, ensuring total contract compliance with all criteria and reaching all performance specifications.
• Regular evaluation of FM assets to ensure HSSE compliance, and working collaboratively with team and leadership to continually improve.
• Oversee continuous improvement initiatives as assigned and support account and departmental strategic planning.
• Effectively manage communication between team and Client contacts, particularly in instances of service outages, and facilities incidents, including managing root cause analysis to avoid repeat failures or lapses in service delivery.
• Delivers financial performance results by providing input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.
• Proactively develop and manage the relationship with the Atlassian Workplace team to ensure service delivery expectations are exceeded.
• Drive the annual plan to deliver high quality results which exceed the client’s expectations
• Undertake regular workplace inspections in line with the agreed program, ensuring the work items are appropriately instructed through JIRA service desk
• Recommend the implementation of workplace asset replacement / refurbishment works in line with the agreed lifecycle / workplace conditions and in conjunction with the Atlassian Workplace Projects Lead.Complaints manage
• ment in relation to service provider managed functions (e.g cleaning, F&B, waste management, FOH).
• Ensure compliance with all OH&S, environment and risk management policies and procedures that relate to the assigned properties.
• Management of direct reports to maintain motivation, engagement & personal development

Sounds like you? This is what we are looking for:

• 6+ years of experience in facility and operations leadership is required with responsibility for leading high-performing teams in a service environment.
• Technical skills (certified/accreditation) and experience in related trade, with advanced knowledge of Workplace Experience, Facilities Management industry best practices and technical application.
• Knowledge of commercial real estate, project management and real estate finance fundamentals.
• Significant experience with vendor performance management.
• Accomplished leader. Has a successful track record of delivering operating plans through leading practices and rigorous performance standards.
• Exemplary Client Relationship Management skills managing up & down within a high-performing JLL and Client organization.
• Strong team builder. Motivates, develops and challenges team members to maximize their own, and teams’ potential.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

Interested candidates, please apply following the link below quoting job reference LMREQ391703

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.